If your account is locked, and if you forgot your user name or your password, you can access the Self-Service site from the Windows logon screen, provided that the administrator has configured Password Manager to allow you to open the Self-Service site from the Windows logon screen.
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 7 operating system
To connect to the Self-Service site from the Windows logon screen on a computer running Windows 8 or later operating system
To register with Password Manager, you need to create your personal Questions and Answers profile. A Questions and Answers profile (Q&A profile) is a series of security questions to which you specify your private answers. Later, you will provide your answers to the security questions when using the Self-Service site to reset you forgotten passwords or unlock your account. When you create or update your Q&A profile, ensure that nobody knows the correct answers to the Q&A profile questions but you.
To create or update your personal Questions and Answers profile
If you have forgotten your password and, at the same time, are not registered with Password Manager or have forgotten your answers to security questions, you must obtain a temporary passcode from the help desk before you can create or update your Questions and Answers profile and reset your forgotten password.
To create or update your Q&A profile by using passcode
You can reset your forgotten password by using the Self-Service site, provided that you have the appropriate permissions to do so. Password Manager allows you to reset your password before you log on to the network (from the Windows logon screen), and when you are already logged on to the system.
Depending on the settings configured by your administrator, you can reset password in one or several systems, and provide either the same password or different passwords for selected systems.
To reset your password