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Password Manager 5.7.1 - User Guide (English)

Helpdesk Site

 

Connecting to Helpdesk Site

To connect to the Helpdesk site

  • Connect to the Helpdesk site by typing the Helpdesk site URL in the address bar of your Web browser. By default, the URL is http://<ComputerName>/PMHelpdesk/ (or http://<ComputerName>/PMHelpdeskADLDS/ for Password Manager for AD LDS version), where <ComputerName> is the name of the computer on which Password Manager is installed. You can obtain the URL path to the Helpdesk site from your system administrator.
  • On the logon page, enter your user name and password and click Log on.

To manage a user

  1. Connect to the Helpdesk site by using the procedure outlined above.
  2. On the Find User Account page, type either part of user's first and/or last name, or both.
  3. Under Search Results, click the user account matching the search criteria.
  4. On the Home page, by default, you can perform the following tasks:

    NOTE: You can change the user interface language. For more information, see Changing User Interface Language.

 

Table 2:

 

Task

Reference

Verify identity of the user

Verifying User Identity

Assign a temporary passcode to the user

Assigning Temporary Passcodes

Reset user's password

Resetting User Passwords

Unlock user's account

Unlocking User Account

Unlock user's Q&A profile

Unlocking User Questions and Answers Profile

Require the user to update his Q&A profile

Enforcing Update of User's Questions and Answers Profile

Changing Managed User

To change the managed user

  1. Click the user name displayed next to the task name being performed.
  2. Click the Change user link.
  3. On the Find User Account page, type either part of user's first and/or last name, or both.
  4. Under Search Results, click the user account matching the search criteria.

Verifying User Identity

Before performing any password management task, you must verify identity of the user.

To verify identity of a user

  1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Verify User Identity.
  3. On the Verify User Identity page, do either of the following:
    • Ask the user to provide the answers to the authentication questions, and type the answers in the corresponding text boxes.
    • Ask the user to provide the answers to the authentication questions, and ensure that these answers exactly match the answers displayed in the corresponding text boxes.
    • Ask the user to provide you the characters in the numbered positions of their answers to the authentication questions, and type in the characters under the appropriate position numbers.
  4. Click Next to review the results on the status page.
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