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Password Manager 5.7.1 - User Guide (English)

Assigning Temporary Passcodes

If a user has forgotten the password and, at the same time, has not yet registered with Password Manager, or has forgotten his answers to security questions, the user cannot create or update a personal Q&A profile, or otherwise use Password Manager. To register with Password Manager, and access its self-service functionality, the user must obtain a personal temporary passcode which must be used within the specified period to complete the registration procedure.

You can assign temporary passcodes to users provided that you have the appropriate permissions.

To assign a temporary passcode to a user

  1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Assign Passcode.
  3. On the Assign Passcode page, read the temporary passcode to the user. Let the user know the passcode's expiration period.
  4. Click Next to review the results on the status page.

    NOTE: Passcode expiration time is a period within which a newly generated passcode is valid. Users must update or create their Q&A profiles by using this passcode within the specified period.

Resetting User Passwords

If a user has forgotten his password, you can reset the password for this user, provided that you have the appropriate permissions.

To reset user's password

  1. Connect to the Helpdesk site by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Reset Password.
  3. Follow the steps in the wizard to complete the task.

Unlocking User Account

If user’s account is locked out, you can unlock the account, provided that you have the appropriate permissions.

To unlock user’s account

  1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Unlock Account.
  3. Follow the steps in the wizard to complete the task.

Unlocking User Questions and Answers Profile

If user’s Questions and Answers profile is locked, you can unlock the profile, provided that you have the appropriate permissions.

To unlock user’s Questions and Answers profile

  1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
  2. On the Home page, click Unlock Q&A Profile.
  3. Follow the steps in the wizard to complete the task.
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