If a user has forgotten the password and, at the same time, has not yet registered with Password Manager, or has forgotten his answers to security questions, the user cannot create or update a personal Q&A profile, or otherwise use Password Manager. To register with Password Manager, and access its self-service functionality, the user must obtain a personal temporary passcode which must be used within the specified period to complete the registration procedure.
You can assign temporary passcodes to users provided that you have the appropriate permissions.
To assign a temporary passcode to a user
|NOTE: Passcode expiration time is a period within which a newly generated passcode is valid. Users must update or create their Q&A profiles by using this passcode within the specified period.|
If a user has forgotten his password, you can reset the password for this user, provided that you have the appropriate permissions.
To reset user's password
If user’s account is locked out, you can unlock the account, provided that you have the appropriate permissions.
To unlock user’s account
If user’s Questions and Answers profile is locked, you can unlock the profile, provided that you have the appropriate permissions.
To unlock user’s Questions and Answers profile