The Helpdesk site handles typical tasks performed by helpdesk operators, such as resetting passwords, unlocking user accounts, assigning temporary passcodes, and managing users' Questions and Answers profiles.
TeleSign is a service that provides phone-based authentication for Password Manager users. To enable the TeleSign service, it must be covered by your license and the administrator must configure the Authenticate via Phone activity and include the activity in corresponding workflows. If TeleSign is enabled, when performing a task on the Self-Service or Helpdesk site, users will prompted to select their phone number to which a one-time code will be sent by TeleSign and then enter the code on the site for verification.
TeleSign service is available anywhere where users can receive calls or text messages. To receive verification codes, users do not need to install any applications on their phones.
To communicate with TeleSign Password Manager uses REST API.
For more information, see Phone-Based Authentication Service Overview.
For more information, see Reporting and User Action History Overview.
Quick Connect Sync Engine is a Password Manager product that provides unified identity and access management. Integrating Password Manager with Quick Connect Sync Engine allows you to enable users and helpdesk operators to manage their passwords across different connected data sources.
To communicate with Quick Connect Sync Engine, Password Manager uses TCP (Transmission Control Protocol).
For more information, see Using this activity, you can configure Password Manager to use One Identity Quick Connect to reset passwords in connected systems. If used in conjunction with Quick Connect, Password Manager allows you to enable users and helpdesk operators to manage passwords across a wide variety of connected systems. To be able to integrate Password Manager with Quick Connect, you must have a working knowledge of Quick Connect Sync Engine.