Question and Answers profile settings allow you to define settings and requirements for user’s questions and answers. For example, you can prevent users from using the same answer for multiple questions. Questions and answers that do not comply with the policy will not be accepted.
For an overview of Q&A policy and profile settings, see Questions and Answers policy overview.
To configure Questions and Answers policy
Users must answer this number of optional questions to register: Set the required number of optional questions that a user must answer to create a Questions and Answers profile.
Self-service workflows define the behavior of the Self-Service site. All configured and enabled self-service workflows will be available on the Self-Service site as tasks available to Password Manager users. To modify the task behavior, edit the corresponding workflow.
Helpdesk workflows define the behavior of the Helpdesk site. All configured and enabled Helpdesk workflows will be available on the Helpdesk site as actions available to Helpdesk operators. To modify the task behavior, edit the corresponding workflow.
A workflow consists of activities. Each activity can be configured independently of other activities.
Authentication activities are a group of activities that provide different authentication options, for example authentication with password or Questions and Answers profiles, or phone-based authentication.
All available activities are displayed in the left pane of a workflow designer. To add an activity to a workflow, simply drag the activity to the right pane of the workflow designer. To remove an activity, click the Close button on the activity box.
The right pane of the workflow designer displays a workflow structure: which activities should be performed and in what order. The activities are executed in the order they appear in the workflow designer. You can change their order by moving activities up or down in the workflow designer.
If no errors occur during a workflow execution, the workflow state is success. In this state all activities except Email user if workflow fails, Email administrator if workflow fails, Lock Q&A profile, and Restart workflow if error occurs are performed.
If an error occurs when performing an activity, the Failure state is set for a workflow. After this, only the following activities are performed in the workflow (if such activities are present in the workflow): Email user if workflow fails, Email administrator if workflow fails, Lock Q&A profile, and Restart workflow if error occurs. Note that the Restart workflow if error occurs activity resets the workflow state to Success and reruns the workflow from the beginning.
If a critical error occurs, for example user’s account or Q&A profile gets locked, the Critical Error state is set for a workflow. Then only the Email user if workflow fails and Email administrator if workflow fails activities are performed, if they are included in the workflow. After these activities are performed, the workflow is stopped.