By default, Email user if workflow succeeds and Email user if workflow fails activities are included in every self-service and helpdesk workflow. These activities contain predefined notification templates that correspond to a workflow. For example, user notification activities in the Reset Password workflow offer templates about successful/failed password reset.
The notification templates are available in 17 languages: Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish.
By default, for each user notification activity included in the default workflow configuration 17 languages are available: English as the default language and the others as additional languages. You can also select more additional languages by clicking the Add new language link in the notification activity dialog box.
The language of notification corresponds to the language of a user’s Q&A profile. If the Q&A profile is configured in a language that is not included in the list of languages available for Password Manager email notifications, the user will receive the notification in the default language.
|IMPORTANT: Predefined notification templates in 17 languages are available for user notifications only (Email user if workflow succeeds and Email user if workflow fails activities).|
You can customize email notification messages distributed by Password Manager to meet specific requirements in your organization. The notifications are sent either in plain text or as HTML.
To modify user email notifications
Select either to customize the e-mail template or use from general settings section. If you choose to select Use email template from general settings section, the user receives email in default template from general setting section.
You can use this activity in any helpdesk workflow to notify users about a successfully performed workflow. For example, to notify a user that the Q&A profile has been unlocked, use this activity in the Unlock Q&A Profile workflow.
You can use this activity in any helpdesk workflow to notify users about errors occurred in a workflow. For example, to notify a user an error occurred when a helpdesk operator attempted to reset password, use this activity in the Reset Password workflow.
You can use this activity in any helpdesk workflow to notify an administrator about a successfully performed workflow. For example, to notify the administrator that a helpdesk operator has successfully unlocked user’s Q&A profile, use this activity in the Unlock Q&A Profile workflow.
In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.