The console may appear to "stick" in the data collection phase while generating reports.
To troubleshoot this issue, consider these possible reasons:
The supervisor is the only account that has rights to change the supervisor account password in System Settings.
You entered the password for the supervisor account when you initially configured Management Console for Unix. (See Set Supervisor Password Dialog for details.)
The easiest way to change the supervisor password, is to log into the console as the supervisor, navigate to System Settings | General | Change Password and modify it there. If you have forgotten the current supervisor account, you can reset the supervisor password by making changes to the configuration file. However, you must have administrator rights on the computer to access the file.
To reset the supervisor password
(See Setting Custom Configuration Settings for more information about customizing configuration settings for the mangement console.)
where new_password is the new password.
Note: If you leave the -Dforce.supervisor.password.reset parameter in the custom.cfg file, the mangement console will reset the specified password each time you start the service.
When running Management Console for Unix on a Windows 2008 R2 Domain Controller, you must change your User Account Control Settings.
To change your User Account Control Settings
From the Start menu, navigate to Control Panel | User Account | User Accounts | Change User Account Control settings.
On the User Account Control Settings dialog, adjust the notification level to Never notify and click OK.
There could be several reasons why you might receive an error message saying you could not log in with the user service account:
To troubleshoot your login failure,
Note: Configuring a service account on a host with Security-Enhanced Linux (SELinux) enabled might fail due to the enhanced security-related restrictions on the system. Please contact Technical Support at https://support.oneidentity.com/ for instructions on how to either reconfigure or disable SELinux.