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Safeguard Authentication Services 4.1.5 - Management Console for Unix Administration Guide

One Identity Privileged Access Suite for Unix Introducing One Identity Management Console for Unix Installing Management Console for Unix Preparing Unix Hosts Working with Host Systems Managing Local Groups Managing Local Users Active Directory Integration Authentication Services Integration Privilege Manager Integration Reporting Setting Preferences Security Troubleshooting Tips
Auto Profile Issues Active Directory Issues Auditing and Compliance Cannot Create a Service Connection Point Check Authentication Services Agent Status Commands Not Available CSV or PDF Reports Do Not Open Database Port Number Is Already in Use Elevation Is Not Working Hosts Do Not Display Import File Lists Fakepath Information Does Not Display in the Console Java Applet Failures License Info in Report is not Accurate Out of Memory Error Post Install Configuration Fails on Unix or Mac Privilege Manager Feature Issues Profile Task Never Completes questusr Account was Deleted Readiness Check Failed Recovering From a Failed Upgrade Reports Are Slow Reset the Supervisor Password Running on a Windows 2008 R2 Domain Controller Service Account Login Fails Setting Custom Configuration Settings Single Sign-on (SSO) Issues JVM Memory Tuning Suggestions Start/Stop/Restart Management Console for Unix Service Tool Bar Buttons Are Not Enabled UID or GID Conflicts
System Maintenance Command Line Utilities Web Services Database Maintenance

Elevation Is Not Working

If you run a task using elevation and that user does not have rights to perform that action, you will get an error. The error message will tell you what command that user account is unable to run. Verify the elevation password is correct and that the user has been granted permission to run that command. Edit the policy file and give that user permission to run that command.

You can generate an Access & Privilege report to gather more information. (See Access & Privileges Reports for details.)

Hosts Do Not Display

If you are expecting to find a host that the mangement console is not listing, perhaps your filters are incorrectly set.

The drop-down menus for the Host State, Authentication Services State, Joined to Domain, and Status columns allow you to filter the items displayed by various criteria.

  • Use the Host state column drop-down menu to filter the hosts by "profiled" state.
  • Use the Authentication Services state column drop-down menu to filter the hosts by "QAS agent status" state.
  • Use the Joined to Domain column drop-down menu to filter the hosts by "joined" or "ready" state.
  • Use the Status column drop-down menu to filter the hosts by "joined" or "ready" state.

Note: When you set a filter for one of these columns, the mangement console italicizes and bolds the column heading.

When you select a filter, the console only displays the hosts that match the criteria you set. It is important to understand that when you set multiple filters, the console only displays the hosts that meet all of the criteria you have selected.

If you want the mangement console to temporarily ignore the filter options for a column, clear the Filters option box in the drop-down menu. Then, re-select the Filters option, to re-enable those filter settings.

If filters are set, the console enables the Clear column filters task bar button.

To clear host filters

  1. To clear a particular filter setting, open the column drop-down menu, navigate to Filters, and deselect the individual option(s).
  2. To clear all filters set on any column, click the Clear column filters button in the View pane of the task bar.

Import File Lists Fakepath

Issue: The word "fakepath" displays in a file path rather than the actual file path. You may see this when, using Internet Explorer, you attempt to import hosts to the mangement console from a file and it displays C:\fakepath<filename> in the File box on the Import hosts from file dialog. This is a browser-specific issue where "fakepath" indicates that the site was not trusted.

Note: The import works whether it displays "fakepath" or not. That is, if you click OK when it displays C:\fakepath<filename> in the File box, the mangement console populates the list of hosts into the Add Hosts dialog from the file.

Resolution: Open the browser's Internet options and add the site to your trusted sites collection. When you add the site in question to the "Trusted sites" list in Internet Security Properties it will return the file path.

Information Does Not Display in the Console

If you are expecting to see information for a host that the mangement console is not showing, perhaps you have not selected to view those columns.

Use the Columns menu in the View panel of the task bar to display information related to either Privilege Manager or Authentication Services in the mangement console.

To display the One Identity product-related information

  1. Open the Columns menu and choose either Privilege Manager or Authentication Services or both.

    By choosing Privilege Manager, the Privilege Manager-related columns display in the mangement console; that is, the Installed, Version and Status columns. By choosing Authentication Services, the Authentication Services-related columns display in the mangement console; that is, the Authentication Services state column, represented with the icon, the Version, and Joined to Domain columns.

Note: All columns show by default. Once you have opened (or closed) a column group, the mangement console remembers the setting from session to session. However, if you reinstall Management Console for Unix, it reverts back to the default of showing all columns.

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