To use specific features such as the SSH to Host feature or the Privilege Manager Policy editor, you must install the Sun JRE (Java Runtime Environment) 1.6 browser plugin.
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Note: ava applets may be blocked from running in Firefox 18 with older Java versions (prior to 1.7). If you are not be able to view policies or SSH to hosts, you can resolve the issue by uninstalling the older version of Java and installing the latest version. Because of the frequent updating of Firefox and Java Plugin, the editor applet and/or mindterm SSH applet might produce security issues when loading applets. Make sure you are using the latest versions of both Firefox and the Java Plugin on the client you use to access the console. |
If you have attempted to use SSH to Host or the policy editor, but they failed to run, One Identity recommends the following troubleshooting steps:
If you are using an Internet Explorer browser, you may need to reset your Download options.
To modify the Download Internet options
Confirm that you have a valid Sun JRE (Java Runtime Environment) 1.6 or greater browser plugin installed.
To verify your version of Java
Validate that the correct applet .jar files were downloaded to the client.
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Note: SSH to Host requires mindterm.jar and the policy editor requires editor.jar. |
To validate the Java applet files
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Note: (See Java Control Panel for details about opening the Java Control Panel on Windows, Unix/Linux, or Mac OS X.) |
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Note: On Mac OS X, in the General tab, select the current Java version and click the Options button. |
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Note: If these .jar files are there, yet the SSH to Host function or the policy editor failed to run, try uninstalling your browser and your Java browser plugin and reinstalling it. |
Problem: When running the mangement console by means of a browser on a VMware ThinApp, SSH to Host fails initially. An exception displays that says, "Error: Click for details". The details indicate the application failed to run because a MindTerm class was not found. The VMware ThinApp is not accepting the Java certificate. This only occurs on the initial launch of the MindTerm application.
Work Around: Run the mangement console with a resident browser. When you SSH to Host, a Warning-Security message displays that says, "The application digital signature cannot be verified. Do you want to run the application?" Select the "Always trust content from the publisher" option and click Run. Once the Java certificate is accepted by a resident browser, you can SSH to Host with any browser.
To open the Java Control Panel
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Note: You may have to switch to "classic view" to display all icons. On 64-bit operating systems the Java icon is in a separate folder called "View x86 Control panel icons". |
/usr/lib/jvm/java-<version>-sun/jre/bin/ControlPanel
The pmloadcheck daemon runs on each configured policy server to verify its status. It controls load balancing and failover for connections made from the host to the configured policy servers, and, on secondary servers, it sends license data to the primary server.
The Product License Usage report is only accurate up to the last synchronization interval which by default runs every 60 minutes.
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Note: The Product License Usage report does not include trial license information. |
If you see java.lang.OutOfMemoryError in the logs then may need to adjust your JVM memory allocation. (See JVM Memory Tuning Suggestions for details.)
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