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Safeguard Authentication Services 4.1.5 - Management Console for Unix Administration Guide

One Identity Privileged Access Suite for Unix Introducing One Identity Management Console for Unix Installing Management Console for Unix Preparing Unix Hosts Working with Host Systems Managing Local Groups Managing Local Users Active Directory Integration Authentication Services Integration Privilege Manager Integration Reporting Setting Preferences Security Troubleshooting Tips
Auto Profile Issues Active Directory Issues Auditing and Compliance Cannot Create a Service Connection Point Check Authentication Services Agent Status Commands Not Available CSV or PDF Reports Do Not Open Database Port Number Is Already in Use Elevation Is Not Working Hosts Do Not Display Import File Lists Fakepath Information Does Not Display in the Console Java Applet Failures License Info in Report is not Accurate Out of Memory Error Post Install Configuration Fails on Unix or Mac Privilege Manager Feature Issues Profile Task Never Completes questusr Account was Deleted Readiness Check Failed Recovering From a Failed Upgrade Reports Are Slow Reset the Supervisor Password Running on a Windows 2008 R2 Domain Controller Service Account Login Fails Setting Custom Configuration Settings Single Sign-on (SSO) Issues JVM Memory Tuning Suggestions Start/Stop/Restart Management Console for Unix Service Tool Bar Buttons Are Not Enabled UID or GID Conflicts
System Maintenance Command Line Utilities Web Services Database Maintenance

Preflight Fails Because the Policy Server Port is Unavailable

If you have the qpm-server installed and you run Check Client for Policy Readiness from the mangement console and it tells you the policy server port is unavailable, check the port to see if another program is using that port.

Policy Editor Is Not Available

When you navigate to the Policy tab, the browser checks for an available JRE (Java runtime Environment). If the browser detects that a JRE is not installed, it prompts you to install one. You must install the Sun JRE, which can take several minutes, before the applet initializes. After you have successfully installed Java, click Close.

Note: You must have the Sun JRE 1.6 or greater browser plugin installed on a supported platform to use the policy editor.

If the Sun JRE 1.6 browser plugin fails to install, one possible resolution is to uninstall your browser and reinstall it, then install the JRE 1.6 browser plugin.

Note: To manage a policy file, you must log in either as the supervisor or an Active Directory account with rights to edit the policy file; that is, an account in the Manage Sudo Policy or Manage PM Policy role.

Policy Editor Runs Slow

Managing large policy files may affect the policy editor performance and you may need to give Java more memory.

To increase the Java applet memory limit

  1. Close all Web browser windows.
  2. Start the Java Control Panel.

    Note: See Java Control Panel for details about opening the Java Control Panel on Windows, Unix/Linux, or Mac OS X.

  3. On the Java tab, click the View button under Java Runtime Environment Settings.

    Note: On Mac OS X

    1. In the General tab, select the version of Java and click Options.
    2. Add -Xmx512m into the "Java Applet Runtime Parameters" text field and save your changes.

      If there are existing parameters, separate them with commas.

    3. If you are running Snow Leopard, add the parameter for both 32-bit and 64-bit modes.

  4. To set Java maximum heap size to 512 MB, find the most recent Java version runtime line, double click the Runtime Parameters box, enter -Xmx512m, and click OK.

    You can set it to anything between 64m and 512m.

  5. Restart your Web browser after these changes.

Policy Change Report Reports Newlines

The Policy Change Report reports newlines as a change in policy. All policy files have newlines at the end by default. If you open a policy in the GUI editor without newlines, it adds a newline to the end of each policy file. The Policy Change Report then reports this action as a change to the policy.

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