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Safeguard Authentication Services 4.1.5 - Management Console for Unix Administration Guide

One Identity Privileged Access Suite for Unix Introducing One Identity Management Console for Unix Installing Management Console for Unix Preparing Unix Hosts Working with Host Systems Managing Local Groups Managing Local Users Active Directory Integration Authentication Services Integration Privilege Manager Integration Reporting Setting Preferences Security Troubleshooting Tips
Auto Profile Issues Active Directory Issues Auditing and Compliance Cannot Create a Service Connection Point Check Authentication Services Agent Status Commands Not Available CSV or PDF Reports Do Not Open Database Port Number Is Already in Use Elevation Is Not Working Hosts Do Not Display Import File Lists Fakepath Information Does Not Display in the Console Java Applet Failures License Info in Report is not Accurate Out of Memory Error Post Install Configuration Fails on Unix or Mac Privilege Manager Feature Issues Profile Task Never Completes questusr Account was Deleted Readiness Check Failed Recovering From a Failed Upgrade Reports Are Slow Reset the Supervisor Password Running on a Windows 2008 R2 Domain Controller Service Account Login Fails Setting Custom Configuration Settings Single Sign-on (SSO) Issues JVM Memory Tuning Suggestions Start/Stop/Restart Management Console for Unix Service Tool Bar Buttons Are Not Enabled UID or GID Conflicts
System Maintenance Command Line Utilities Web Services Database Maintenance

HP Unix (HPUX) Machine

To stop, start, or restart the Management Console for Unix service (mcu_service) on an HP Unix machine

  1. Log onto the machine as root user.
  2. At the root prompt, enter one of the following commands:

    To stop and restart the service automatically, enter:

    /sbin/init.d/mcu_service restart

    To stop the service and unload it, enter:

    /sbin/init.d/mcu_service stop

    To load the service and start it, enter:

    /sbin/init.d/mcu_service start

Windows Machine

To stop, start, or restart the Management Console for Unix service (mcu_service) on a Windows machine

  1. If you installed the Start menu items, navigate to Start | Programs | Quest Software | Management Console for Unix to either stop the service or start the service.

    This is handy on Windows 7+ because you can use the <windows_key> to search for it quickly.

  2. Otherwise, you can log onto the machine as root user.
  3. Navigate to Start | Programs | Administrative Tools | Services to open the Services dialog.
  4. Locate and select the One Identity Management Console for Unix jetty service in the list.

    Use the Start, Stop, or Restart commands from the Action menu or right-click context menu.

Mac OS X Machine

To stop, start, or restart the Management Console for Unix service (mcu_service) on a Mac machine.

  1. Log onto the machine as a root user.

    To stop and restart the service automatically:

    launchctl stop com.quest.mcu_service

    To stop the service and unload it:

    launchctl unload /Library/LaunchDaemons/com.quest.mcu_service.plist

    To load the service and start it:

    launchctl load /Library/LaunchDaemons/com.quest.mcu_service.plist

Tool Bar Buttons Are Not Enabled

You use the tool bar buttons across the top of the All Hosts view to perform individual tasks against one or more managed host systems. If the tool bar buttons are not active, it might be due to

  • Host state
  • User account role and permissions
  • View settings
Host State

If you select multiple hosts, they all must be in the same state (added, profiled, or joined) to perform the desired task. If they are not all in the same state, the tool bar button for that task will be disabled.

For example, if you select all hosts, but one or more of them are not profiled, the Install Software tool bar button will not be available for the whole group. If you deselect the hosts that are not profiled, the Install Software tool bar button becomes active. Also, if one of the selected hosts is currently being profiled by auto-profile, the web services, or by another console user, the Profile button will be disabled. You can either wait for the profile task to complete, or deselect the host to activate the Profile button.

User Account Role and Permissions

Another reason for a disabled tool bar button might be your user account role. You may only have read-only access to the view and are not allowed to perform the desired task. For example, if your user account is not in the Manage Hosts role, then you cannot make changes to hosts.

View Settings

Other tasks, such as Clear column filters have nothing to do with host state or user roles. That tool bar button is only enabled if you have column filters set. If there are no column filters set, then the option to Clear column filters is disabled. When one or more filters are set, then the option is enabled.

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