Get Live Help
In order to use strong authentication you must download and install Defender.
Note: Defender installation requires a license file. A fully-functional 25-user license for it is included with Authentication Services.
To install Defender
The Autorun Home page displays.
Note: If the Autorun Home page does not display, navigate to the root of the distribution media and double-click autorun.exe.
The One Identity Defender web page opens.
This section lists some of the common installation problems that you may experience along with suggested resolutions.
Getting help from technical support
Long startup delays on Windows
Pointer Record updates are rejected
If you are unable to determine the solution to a problem, contact Technical Support for help.
Before you contact Support, please collect the following information:
This produces an output file in /tmp.
vastool -u host/ attrs <username> id <username>
Note: Depending on your platform, you may need to run id -a instead of id.
Once you have collected the information listed above, contact Support at https://support.oneidentity.com/authentication-services/.
Since Authentication Services relies on Active Directory, follow Microsoft’s best practices for keeping the database highly available. The Management Console for Unix and other administration tools, are not critical to the operation of Authentication Services and can quickly be reinstalled from scratch if needed.