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Safeguard Authentication Services 4.2.4 - Installation Guide

Privileged Access Suite for Unix Introducing One Identity Authentication Services Installing and configuring Authentication Services Installing and joining from the Unix command line Getting started with Authentication Services Troubleshooting Enterprise package deployment

Time synchronization problems

Kerberos is a time-sensitive protocol. Your Unix hosts must be synchronized within five minutes of your Active Directory domain controllers. Run the following command as root to have Authentication Services synchronize the local time with Active Directory:

vastool timesync 

Unable to install or upgrade

The most common installation or upgrade failure is that the Unix host cannot read the Authentication Services application configuration in Active Directory. Ensure that you have followed the instructions in Configure Active Directory for Authentication Services and that the configuration has been created successfully.

During an upgrade, you may see an error that Authentication Services cannot upgrade because the application configuration cannot be located. If you previously joined to a specific domain controller, Authentication Services disabled DNS SRV record lookups. This means that Authentication Services cannot resolve other domains in the forest and may be unable to locate the application configuration. In this case, you must ensure that the domain controller you specified is a global catalog. Otherwise, you must create the Authentication Services application configuration in the domain that you join or you must properly configure DNS to return SRV records and join normally, rather than specifying a domain controller when you join.

For more information, see About Active Directory configuration.

Unable to join the domain

If you are unable to join the domain, run the preflight utility to validate your environment.

For more information, see The Authentication Services pre-installation diagnostic tool.

Then, verify the following:

  • Check that the Active Directory account specified during join has rights to join the computer to the domain.
  • Check that the Unix host is able to properly resolve the domain name through DNS.

If you are joining to a specific domain controller you must ensure that Authentication Services can locate and read the configuration information in Active Directory. You should do one of the following:

  • Make sure the domain controller you specify is a global catalog.
  • Create the Authentication Services application configuration in the domain to which you are joining.

    For more information, see About Active Directory configuration.

  • Properly configure DNS to return srv-records and avoid joining to a specific domain controller.

Unable to log in

If you are unable to log in as an Active Directory user after installing, check the following:

  1. Log in as root on the Unix host.
  2. Check the status of the Authentication Services subsystems. To do this, run the following command:
    vastool status

    Correct any errors reported by the status command, then try logging in again.

  3. Ensure the user exists locally and is allowed to log in. To check this, run the following command:
    vastool user checklogin <username> 

    The output displays whether the user is a known Active Directory user. If not, you may need to map the user to an Active Directory account or Unix-enable the Active Directory account. If the user is known, an access control rule may prevent them from logging in. The output of the command displays which access control rules are in effect for the user.

You may need to restart window managers such as gdm in order for the window manager to reload NSS modules. Until the window manager reloads the NSS configuration, you will be unable to log in with an Active Directory user. Other services such as cron may also be affected by NSS changes. If you are unsure which services need to be reloaded, reboot the system.


If you are configuring Authentication Services on VMwareESX Server vSphere (ESX 4.0) the reason you can not log in may be related to access control issues. See Configuring Access Control on ESX 4 in the Authentication Services Administration Guide.

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