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In order to use strong authentication, you must download and install Safeguard Authentication Services Defender. See the Defender Installation Guide to obtain detailed steps for installing Safeguard Authentication Services Defender.
Note: Defender installation requires a license file. A fully-functional 25-user license for it is included with Safeguard Authentication Services.
The following steps outline the basic procedure for installing Defender. See the
To install Defender
The Autorun Home page displays.
Note: If the Autorun Home page does not display, navigate to the root of the distribution media and double-click autorun.exe.
The One IdentityDefender web page opens.
Getting help from technical support
Long startup delays on Windows
Pointer Record updates are rejected
To help you troubleshoot, One Identity recommends the following resolutions to some of the common problems you might encounter as you deploy and use Safeguard Authentication Services.
If you are unable to determine the solution to a problem, contact Technical Support for help.
Before you contact Support, please collect the following information:
This produces an output file in /tmp.
vastool -u host/ attrs <username> id <username>
Note: Depending on your platform, you may need to run id -a instead of id.
Once you have collected the information listed above, contact Support at https://support.oneidentity.com/authentication-services/.
Since Safeguard Authentication Services relies on Active Directory, follow Microsoft’s best practices for keeping the database highly available. The Management Console for Unix and other administration tools, are not critical to the operation of Safeguard Authentication Services and can quickly be reinstalled from scratch if needed.