From SPS version 6.11, you can enable auditing the sound that is transferred between an RDP client and the server.
Using the Safeguard Desktop Player application, you can export the input and output sound recorded on the side of the audited user to a .wav file.
NOTE: To export audio files from the audit trails, make sure that you have the appropriate version of Safeguard Desktop Player installed.
For more information on the sound export process in Safeguard Desktop Player, see Exporting files from an audit trail.
To configure SPS to enable extracting sound from audit trails
Navigate to RDP Control > Channel Policies and open the policy that you want to use for sound auditing or create and configure a new connection for this purpose.
For example, you can use the all policy for sound auditing as well.
From the Type drop-down, open Sound and Dynamic virtual channel and make sure that the Record audit trail checkbox is selected for both of these channel types.
NOTE: If the Record audit trail checkbox is selected only for the Sound channel, only the output sound (the one that is received by the audited user) is recorded in the audit trail.
If the Record audit trail checkbox is selected for the Dynamic virtual channel, both the input sound (the one that comes from the audited user) and output sound (the one that is received by the audited user) are recorded.
TIP: To play back the video file of the recorded audit trails with sound, enable the Record audit trail checkbox for the Drawing channel as well.
Click to save your configuration.