Safeguard Privilege Manager for Windows 4.4 - Quick Start Guide

Customizing Self-Service request email messages

The approval and denial email messages that are sent as a response to the user's Self-Service Elevation request can be customized.

The default Approval message says the following:

MESSAGE_NAME:ApprovedRequest

MESSAGE:

Your request to run the following application with elevated privileges has been "approved".

Request Date: <ExecutionDate>

Requested Application:

<ProductName>

<Path>

<Arguments>

Reason for request: <Reason>

This new privilege should be available on your computer once Windows has refreshed its domain security policies.

The default Denial message says the following:

MESSAGE_NAME:NotApprovedRequest

MESSAGE:

Your request to run the following application with elevated privileges has "not" been approved.

<ProductName>

<Path>

Please contact your administrator for more details.

These messages can be customized by opening the MessageTemplates.cfg file in the Privilege \Console folder.

Each message in the CFG file starts with ======StartOfMessage========= and ends with ======EndOfMessage============.

The text between these delimiters can be customized to your liking.

Text delimited with angle brackets "< >" are variables that are replaced with data at runtime.

The following variables may be used in the Approval message:

• ExecutionDate
• ProductName
• Path
• Arguments
• Reason

The following variables may be used in the Denial message:

• ProductName
• Path