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Starling CertAccess Hosted - Starling CertAccess Web Portal Operations Support User Guide

Logging in and out

You are required to log in before you can start working with Operations Support Web Portal.

To log in

  1. In your internet browser, enter the address of the Operations Support Web Portal.

  2. On the login page, select the authentication method you would like to use.

  3. Enter your user name and password.

  4. Click Log in.

To log out

  • In the menu bar, click (Log off).

System information

The Operations Support Web Portal keeps certain additional information about your system for diagnostics, analysis, and troubleshooting on the System information page. Use this information to collect general information about your system or to quickly identify problems in different categories and, if necessary, initiate prevention measures.

To find out how to display the page, see Displaying system data

On the System information page, you will see the following categories and recommended values:

TIP: For ease of use, values that have exceeded the recommended limit are highlighted in color. In addition, you can see your actual values and the values recommended by One Identity (in brackets).

  • Customer: Information about the customer

  • DBServer: Information about the database server

  • Database: Information about the database

  • Starling CertAccess: Information about Starling CertAccess (modules, version, and so on)

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Displaying system data

You can display information about your system at any time.

To display system information

  1. In the header, click (Info).

  2. In the dialog, click the System information tab.

  3. On the System information tab, expand a category by clicking in front of it.

    This displays the values of the selected category.

  4. If you use the data outside the Operations Support Web Portal, for example, for analysis, you can:

    • Click Copy to clipboard, to copy all your data to the clipboard and paste it somewhere else.

    • Click Export as CSV, to export the data to a comma delimited CSV file.

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You can use the search function to find objects in the database.

There are certain rules that make successful searching possible. The following table uses examples to describe these rules.

Table 1: Rules with examples for searching
Example Description

John Doe

Finds John Doe but not John Donut.

Search results must contain all of the separate terms in the query. A logical AND is used.

John OR Doe

Finds Jane Doe and John Donut.

Placing OR between the search terms acts as a logical OR operator. The results of this search contain at least one of the two search terms.

John NOT Doe

Finds John but not John Doe.

The results of this search do not contain the term that comes after NOT.


Finds John and Joanna.

The * functions as a wildcard for any number of characters to complete the term.


Finds Doe but not Donut.

The ? functions as a wildcard for a single character to complete the term.

"John Doe"

Provides results in which the search terms John and Doe follow one another.

Results of this search contain the string in quotes as phrase.

John Doe~

Finds Jon Doe and also other similar results. A tilde ~ after the search term indicates that the search should also find similar results. This means that incorrectly spelled terms can be found, as well.

You can specify the level of similarity by adding a number between 0 and 1 (with decimal point) after the tilde ~. The higher the number, the more similar the results.

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