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Starling Connect Hosted - Active Roles Administration Guide

Supported Browsers

The following browsers are supported when accessing the Starling service:

 

Table 2: Supported Browsers
Browser Minimum OS/Platform Version
Internet Explorer Windows 7 11
Google Chrome Windows 10, Android, Mac OS X Yosemite Latest
Mozilla Firefox Windows 8.1 Latest
Microsoft Edge Windows 10 Latest
Safari Mac OS X Yosemite, iOS 8 See OS/Platform
Opera Windows 7, Mac OS X Yosemite Latest

Additional hardware and software requirements

In addition to the browser compatibility requirements for Starling (see Supported Browsers), some additional requirements may need to be met. See the table below for information on those requirements.

The services available through Starling may also include additional hardware and software requirements. Any requirements that must be met by users of a particular service are available within the documentation specific to the service.

Table 3: Additional Starling requirements
Work accounts

To authenticate using a work account, you need the following:

  • Fully configured Azure AD tenant capable of authenticating users

  • In cases where an organization has registered an Azure AD tenant but it is not fully synchronized or an account has not yet been added, the owner of that account will be unable to use Starling at that time unless they register independently from the organization.

Event forwarding

To use the event forwarding feature, you need the following:

  • A service that supports SYSLOG (for example, Loggly)

Creating a New Organization

To begin using Starling and its associated services, you must first create an organization.

To create an organization and account

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click TRY STARLING.

  2. In the email address field, enter the email address which will be associated with the account. The email address must be less than 64 characters for the local-part and for each domain part (the full email must be less than 255 characters). You need access to the specified email account to complete your registration and any future communications regarding your organization and account will be sent to this email address.

  3. Click Next.

  4. In the Organization Name field, enter the name of your organization (up to 100 characters long).

  5. In the First Name field, enter the first name of the account holder (up to 64 characters long).

  6. In the Last Name field, enter the last name of the account holder (up to 64 characters long).

  7. In the Password field, enter a password for your account. The password must consist of eight to sixteen characters and include three of the following items: uppercase letter, lowercase letter, number, or symbol.

  8. Enter a phone number for the account after selecting the relevant country.

  9. Read through the Terms of Use, Privacy Policy, Software Transaction Agreement, and SaaS Addendum. If you agree, select the following check box: I have read, I understand and I accept the Terms of Use, Privacy Policy, Software Transaction Agreement, and SaaS Addendum.

  10. Click START.
  11. To subscribe to the Starling services, click signing up for a free trial.

Signing in to Starling

The following procedure applies to users that are accessing a Starling account that is not associated with an existing work account.

To sign in to Starling

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click Sign in to Starling.

  2. In the email address field, enter the email address associated with your account.

  3. Click Next.

  4. Once Starling has confirmed there is no work account associated with your email address, a password prompt will appear. Enter your password then click SIGN IN. You are now signed in to Starling.

 

IMPORTANT: You must ensure the following:

 

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