Chat now with support
Chat with Support

Starling Two-Factor Authentication Current - Administration Guide

Starling Two-Factor Authentication Getting started Collaborators Users Approvals Hardware Tokens Settings Starling Two-Factor Authentication applications

Retrying a failed approval request

If a request for approval fails to go through, an Administrator can select to retry the request from the Approvals page.

To retry a request

  1. On the Approvals page, click the button associated with the request that is being resent.
  2. Click Retry Approval.
  3. In the confirmation dialog, click Yes.

    Starling Two-Factor Authentication will try to send out a new approval request for the action. If the request fails again, delete the failing request and retry the action that originally required the approval.

Canceling an approval request

Once a request is determined to be unacceptable, a Primary Administrator or Administrator needs to cancel it on the Approvals page.

To cancel a request

  1. On the Approvals page, click the button associated with the request that is being canceled.
  2. Click Cancel Approval.
  3. In the confirmation dialog, click Yes.

    The request will be canceled and the requested changes will not be made.

Deleting an approval request

Once a request has been approved or canceled, a Primary Administrator or Administrator can remove the request from the Approvals page so that it is no longer listed.

To delete an approval request

IMPORTANT: Deleting an approval request only removes a previously responded to request from the listed items. It does not impact the decision that was already made for the request (confirm or cancel).

  1. On the Approvals page, click the button associated with the previously responded to request that is being deleted.
  2. Click Delete Approval.
  3. In the confirmation dialog, click Yes.

    The request will no longer appear listed on the Approvals page.

Hardware Tokens

Topics:
Related Documents