Starling Two-Factor Authentication Current - Administration Guide

Assigning a hardware token to a user

After being imported (for more information, see Importing hardware tokens), administrators can assign a token to a user through either the Hardware Tokens page or the Users page.

To assign a hardware token to a user from the Hardware Tokens page

1. On the Hardware Tokens page, locate the token to be assigned and click the button.
2. Select Assign.
3. In the dialog, locate the user to be assigned the token.

4. Click Assign token.

   The token will now appear listed as assigned to the user.

To assign a hardware token to a user from the Users page

1. On the Users page, locate the user that will be assigned a token and click the link in the Hardware Tokens column.
2. You will be redirected to the User Hardware Tokens page which is specific to the selected user.
3. Click Assign.

4. In the dialog, use the search field to locate the token by name or serial number. Once you have located the correct token, click Assign token.

   The token will now appear listed as assigned to the user.

Testing a hardware token assigned to a user

To ensure the token is working correctly with Starling Two-Factor Authentication, administrators and Helpdesk can test the response generated by the token.

To test a hardware token from the Hardware Tokens page

1. On the Hardware Tokens page, locate the token to be tested and click the button.
2. Select Test.
3. The user whose token is being tested needs to generate a response with their token. In the Test Token dialog, enter the response the user received.

4. Click Test.

   NOTE: If the test fails, you can try resetting the token counter (For more information, see Resetting a hardware token).

To test a hardware token from the Users page

1. On the Users page, locate the user with the token to be tested and click the link in the Hardware Tokens column.
2. You will be redirected to the User Hardware Tokens page specific to the selected user. Locate the token to be tested and click the button.
3. Select Test.
4. The user whose token is being tested needs to generate a response with their token. In the Test Token dialog, enter the response the user received.

5. Click Test.

   NOTE: If the test fails, you can try resetting the token counter (For more information, see Resetting a hardware token).

Resetting a hardware token

After being imported (for more information, see Importing hardware tokens), if a user is reporting issues with their token being unable to authenticate, you can reset a token if there is an issue with the counter being out of sync.

To reset a hardware token from the Hardware Tokens page

1. On the Hardware Tokens page, locate the token to be reset and click the button.
2. Select Reset.

3. In the Confirm dialog, click Yes. Once a token has been reset, you can test the token to confirm it is working with Starling Two-Factor Authentication (for more information, see Testing a hardware token assigned to a user).

   NOTE: If the token is still having issues you may need to try reprogramming the token and then reimporting the new token file.

To reset a hardware token from the Users page

1. On the Users page, locate the user with the token to be reset and click the link in the Hardware Tokens column.
2. You will be redirected to the User Hardware Tokens page specific to the selected user. Locate the token to be reset and click the button.
3. Select Reset.

4. In the Confirm dialog, click Yes. Once a token has been reset, you can test the token to confirm it is working with Starling Two-Factor Authentication (for more information, see Testing a hardware token assigned to a user).

   NOTE: If the token is still having issues you may need to try reprogramming the token and then reimporting the new token file.

Unassigning a hardware token from a user

After being assigned (for more information, see Assigning a hardware token to a user), Primary Administrators can unassign a token from a user through either the Hardware Tokens page or the Users page. Once a user has been unassigned, they will no longer be able to use the token for authenticating.

To unassign a hardware token from a user from the Hardware Tokens page

1. On the Hardware Tokens page, locate the token to be unassigned and click the button.
2. Select Unassign.
3. In the Assigned To dialog, select the check box associated with the user (or users) the token will be unassigned from.

4. Click Unassign user.

   The user will no longer be assigned to the token.

To unassign a hardware token from a user from the Users page

1. On the Users page, locate the user that will be unassigned from a token and click the link in the Hardware Tokens column.
2. You will be redirected to the User Hardware Tokens page specific to the selected user.
3. Select the check box associated with the token (or tokens) to be unassigned.
4. Click Unassign.

5. In the Unassign token dialog, click Yes.

   The token will no longer be assigned to the user.