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Starling Two-Factor Authentication Current - Administration Guide

Starling Two-Factor Authentication Getting started Collaborators Users Approvals Hardware Tokens Settings Starling Two-Factor Authentication applications

Assigning a hardware token to a user

After being imported (for more information, see Importing hardware tokens), administrators can assign a token to a user through either the Hardware Tokens page or the Users page.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

Testing a hardware token assigned to a user

To ensure the token is working correctly with Starling Two-Factor Authentication, administrators and Helpdesk can test the response generated by the token.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

Resetting a hardware token

After being imported (for more information, see Importing hardware tokens), if a user is reporting issues with their token being unable to authenticate, you can reset a token if there is an issue with the counter being out of sync.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

Unassigning a hardware token from a user

After being assigned (for more information, see Assigning a hardware token to a user), Primary Administrators can unassign a token from a user through either the Hardware Tokens page or the Users page. Once a user has been unassigned, they will no longer be able to use the token for authenticating.

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