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Starling Two-Factor Authentication Current - Administration Guide

Starling Two-Factor Authentication Getting started Collaborators Users Approvals Integrations Hardware Tokens Settings Downloads

Importing hardware tokens

To begin using hardware tokens for authentication with Starling Two-Factor Authentication they must first be imported.

To import hardware tokens

IMPORTANT: Before importing hardware tokens, review the Additional hardware and software requirements.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

  1. On the Hardware Tokens page, click Import.
  2. In the Import Hardware Tokens dialog, click Choose file.
  3. Select the CSV or PSKC file containing the token information. This file should have been generated according to the instructions provided by your token manufacturer and match the file requirements (Additional hardware and software requirements).
  4. (Optional) If using an encrypted PSKC file or DPX file you need to enter your file key.
  5. Click Open.
  6. In the Import Hardware Tokens dialog, click Next.
  7. Select the check box associated with the token or tokens to be imported. Any issues found with tokens identified in the file will be indicated by a icon. Hover over the icon for more information as to why the token was not imported.
  8. Click Import tokens. Each successfully imported token will appear listed on the Hardware Tokens page and can be assigned to a user. For more information, see Assigning a hardware token to a user.

Assigning a hardware token to a user

After being imported (for more information, see Importing hardware tokens), administrators can assign a token to a user through either the Hardware Tokens page or the Users page.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

Testing a hardware token assigned to a user

To ensure the token is working correctly with Starling Two-Factor Authentication, administrators and Helpdesk can test the response generated by the token.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

Resetting a hardware token

After being imported (for more information, see Importing hardware tokens), if a user is reporting issues with their token being unable to authenticate, you can reset a token if there is an issue with the counter being out of sync.

IMPORTANT: Before using hardware tokens with Starling Two-Factor Authentication, ensure you have followed all installation and configuration requirements from the token manufacturer to ensure tokens are ready for use.

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