Upon opening Starling Two-Factor Authentication, you will be directed to the Dashboard page. The Dashboard page provides an overview of your subscription.
The following information is displayed on the Dashboard page:
This tile displays the number of calls made in the current month regardless of whether the authentication was successful.
This tile displays the number of codes sent in the current month regardless of whether the authentication was successful.
This tile displays the number of successful authentications (excluding push notifications) in the current month.
This graph reflects the Calls, SMS, and Authentications tile information for the previous 13 months of the subscription.
This pane provides the following licensing information for your Starling Two-Factor Authentication service. The information contained in this pane changes depending on the type of subscription you have:
Licensed Users: This field displays the total number of available user licenses for trial or paid subscriptions. Hybrid subscriptions allow for unlimited licenses for your hybrid products (and the number of authenticated hybrid users is indicated in the Hybrid Subscription Users field), however you may also have an active paid subscription which limits the number of licenses for your non-hybrid products.
IMPORTANT: If your Hybrid subscription expires while your paid subscription is still valid, you will need to ensure your total number of Consumed User Licenses is equal to or less than your Licensed Users.
Consumed User Licenses: This field displays the total number of user licenses currently consumed for a paid or trial subscription, and must be equal to or less than your purchased licenses (Licensed Users count).
NOTE: If you have switched to a Hybrid subscription, as each user authenticates to a hybrid-enabled product they will switch to being counted as Hybrid Subscription Users rather than Consumed User Licenses. Some users will automatically be switched to the Hybrid Subscription Users count since they had previously authenticated via a hybrid-enabled product.
Consumed User Licenses: This field displays the total number of user licenses currently consumed for a paid subscription, and must be equal to or less than your purchased licenses (Licensed users count).
This pane provides the following information on the Starling Two-Factor Authentication subscription:
This expandable tile contains the key needed to integrate a client product with Starling Two-Factor Authentication. For information on using this key with your client product, contact Sales or Support. A new key can only be generated every 24 hours.
Primary Administrators and Administrators can use the Create New Key button to generate a new key (although Administrators will require approval for the new key) for any reason. After a new key is generated, the old key will remain valid for 24 hours.
Starling Two-Factor Authentication allows users to add collaborators to their service (as Primary Administrator, Administrator, or Helpdesk) based on the type of access required for the user. Adding additional collaborators is optional and can be done at any time using the Collaborators page.
The following roles are available for your collaborators:
The Collaborators page is displayed when Collaborators is clicked in the navigation bar. The Collaborators page is used for adding and managing the collaborators currently associated with the Starling Two-Factor Authentication service. Primary Administrators have full access and permissions on this page, whereas Administrators will require a secondary approval from another Administrator or Primary Administrator before their changes will take effect.
The following options appear on this page:
Clicking this button opens the Invite Collaborator dialog so you can add new collaborators to your Starling Two-Factor Authentication service. For more information, see Adding additional collaborators or Adding additional Azure AD work account collaborators.
Clicking this button refreshes the table.
This field is used to search for a user based on their name or email. To use the search functionality, start typing in the field. The table will automatically update to display results that match.
The following information and options appear in the table on this page:
This displays the name specified in the collaborator invite.
This displays the email address associated with the collaborator.
This displays the role currently assigned to the collaborator. The available roles are:
This displays the status of the collaborator. When a collaborator is added they will be marked as Invited until the invitation has been accepted, at which point the Status column will update to display Registered. If an Administrator has selected to remove a collaborator, a status of Pending Removal will appear until the request has been approved or rejected.
The button appearing for a collaborator contains the following options depending on the current status of the collaborator.
NOTE: You are unable to manage your own collaborator account. If you are the only Primary Administrator for the account then only another Primary Administrator can remove or edit your role. Coordinate with other administrators before making edits to their roles to avoid removing each other as administrators.