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Starling Two-Factor Authentication Current - Release Notes

Known Issues

The following is a list of issues known to exist at the time of release.

Table 10: General known issues
Known Issue Issue ID

In Starling 2FA Dashboard, adding a collaborator again with a different role, changes the role of the existing collaborator to a new role.


Use the Edit collaborator window to change the role of a collaborator


When you try to log in toStarling Two-Factor Authentication dashboard, the following ambiguous error message is displayed: The user account is suspended.


The error message conveys that the Starling Two-Factor Authentication subscription has expired.


In the Starling Two-Factor Authentication Dashboard collaborator page CUI control (buttons) does not reset after performing an operation on the selected item.


System Requirements

Before installing Starling Two-Factor Authentication, ensure that your system meets the following minimum browser requirements.

Table 11: Browser requirements
Browser Minimum OS / Platform Version
Internet Explorer® Windows 7 11
Google Chrome
  • Windows 10
  • Android

  • Mac OS X Yosemite

Mozilla® Firefox® Windows 8.1 Latest
Microsoft Edge Windows 10 Latest
  • Mac OS X Yosemite
  • IOS 8

See OS / Platform
  • Windows 7
  • Mac OS X Yosemite


Product Licensing

Use of this software is governed by the Software Transaction Agreement found at and the SaaS Addendum at This software does not require an activation or license key to operate.

Upgrade and Installation Instructions

Accessing the service

For instructions regarding accessing Starling Two-Factor Authentication service, see the One Identity Starling Two-Factor Authentication Administrator Guide.

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