Starling Two-Factor Authentication Hosted - Desktop Login Administration Guide

Test your setup

After the installation and configuration of Starling Two-Factor Desktop Login on the computer, log out and log in to the computer again.

Login to the system

Login to the system

When you log in to Windows locally or remotely with a valid Active Directory username and password, Starling Two-Factor Desktop Login sends a push notification to Starling 2FA app automatically after the primary authentication is successful. To use another method to log in, click Sign in with another option link from the Verify Your Account window. After clicking, the Verify With A Token window is displayed. Based on the option selected, the token response is provided through SMS, Phone Call or the Starling 2FA app.

NOTE: When you try to log in to the Starling Two-Factor Desktop Login application for the first time and if the Starling 2FA app is not installed, you will receive an SMS asking you to install the Starling 2FA app.

Use one of the following methods for Two-Factor Authentication.

Using push notifications

To receive a push notification, your phone number must be registered with your Starling account. You can approve or deny a push notification that is sent to your phone.

NOTE: If your phone does not receive a push notification, perform the following procedure:

  1. Open Starling 2FA app and go to OneTouch menu.
  2. Approve the request in the Pending tab to log in to the system.

Using OTP

OTP can be obtained through one of the following methods.

OTP through SMS

OTP through SMS

To generate OTP through SMS

  1. On Starling Two-Factor Authentication Verify With A Token window, click Text Message. You will receive an OTP through SMS on the registered phone number.
  2. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

OTP through phone call

OTP through phone call

To generate OTP through phone call

  1. On the Starling Two-Factor Authentication Verify With A Token window, click Phone Call. Your phone with the registered phone number will receive a call.

  2. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

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