Starling Two-Factor Authentication Hosted - Desktop Login Administration Guide

OTP through Starling 2FA app

OTP through Starling 2FA app

To generate OTP through Starling 2FA app

  1. If you have installed the Starling 2FA app, your account is added to Starling 2FA app. If you have not installed the Starling 2FA app, install the app and register your phone number. Your account will be added to the Starling 2FA app.

    NOTE: Install the Starling 2FA app either by clicking the link in the SMS you have received or from the app store.
  1. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Verify With A Token window, and click Verify to log in.

NOTE: The Starling 2FA app is available on Android, iOS, and Google Chrome.

Diagnostic logging

Diagnostic logging

To troubleshoot issues that may occur during authentication with Starling Two-Factor Authentication, enable diagnostic logging for Starling Two-Factor Desktop Login.

Enabling diagnostic logging

To enable diagnostic logging for Starling Two-Factor Desktop Login:

  • On a computer where Starling Two-Factor Desktop Login is installed, create the following value in the

    HKEY_LOCAL_MACHINE\SOFTWARE\One Identity\Starling Two-Factor Desktop Login registry key using the Registry Editor:

    Value type: REG_DWORD

    Value name: Diagnostics

    Value data: 1

The path to the log file: %ProgramData%\One Identity\Starling Two-Factor Desktop Login\Diagnostics

The filename for Starling Two-Factor Desktop Login Configuration tool log file: Configuration.txt

The filename for Starling Two-Factor Desktop Login logs: 2FA Desktop Login.txt

Disabling diagnostic logging

To disable diagnostic logging for Starling Two-Factor Desktop Login:

Delete the Diagnostics value from the Starling Two-Factor Desktop Login registry key or set the value data to 0.

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