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Starling Two-Factor Authentication Hosted - Desktop Login Administration Guide

Diagnostic logging

Diagnostic logging

To troubleshoot issues that may occur during authentication with Starling Two-Factor Authentication, enable diagnostic logging for Starling Two-Factor Desktop Login.

Enabling diagnostic logging

To enable diagnostic logging for Starling Two-Factor Desktop Login:

  • On a computer where Starling Two-Factor Desktop Login is installed, create the following value in the

    HKEY_LOCAL_MACHINE\SOFTWARE\One Identity\Starling Two-Factor Desktop Login registry key using the Registry Editor:

    Value type: REG_DWORD

    Value name: Diagnostics

    Value data: 1

The path to the log file: %ProgramData%\One Identity\Starling Two-Factor Desktop Login\Diagnostics

The filename for Starling Two-Factor Desktop Login Configuration tool log file: Configuration.txt

The filename for Starling Two-Factor Desktop Login logs: 2FA Desktop Login.txt

Disabling diagnostic logging

To disable diagnostic logging for Starling Two-Factor Desktop Login:

Delete the Diagnostics value from the Starling Two-Factor Desktop Login registry key or set the value data to 0.

Uninstalling Starling Two-Factor Desktop Login

The following section briefs about the steps to uninstall Starling Two-Factor Desktop Login.

To uninstall the Starling Two-Factor Desktop Login

  1. Navigate to Programs and Features in Control Panel.
  2. Click One Identity Starling Two-Factor Desktop Login, and then click Uninstall.

NOTE: After uninstalling the One Identity Starling Two-Factor Desktop Login, details regarding the Starling Two-Factor Desktop Login gets deleted from the Starling account.

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