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Starling Two-Factor Authentication Hosted - HTTP Module Administration Guide

Logging into the client application

When you log in to the protected web site locally or remotely with a valid Active Directory username, Starling Two-Factor HTTP Module sends a push notification to Starling 2FA app automatically. Alternatively, you can click Sign-in with other options link from the Starling Two-Factor Authentication Log-in page. After clicking the link, the Token Response page is displayed. Based on the option selected, the token response is provided through SMS, Phone Call, or the Starling 2FA app.

When you log in to the application for the first time, during two-factor authentication, you will receive an SMS to install the Starling 2FA app if:

  • You have not installed the Starling 2FA app.
  • The Installation Instructions option in the Starling Two-Factor Authentication Dashboard is enabled.

Use one of the following methods for Two-Factor Authentication.

OTP through SMS

To generate OTP through SMS

  1. On the Starling Two-Factor Authentication Token response page, click Send SMS. You will receive an OTP through SMS on the registered phone number

  2. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Token Response page, and click Continue to log in.

OTP through phone call

To generate OTP through phone call

  1. On the Starling Two-Factor Authentication Token response page, click Phone Call. You will receive a phone call on the registered mobile number.

  1. Enter the received OTP in the token response field of the Starling Two-Factor Authentication Token Response page, and click Continue to log in.

OTP through Starling 2FA app

To generate OTP through Starling 2FA app

  1. If you have installed Starling 2FA app, your account is added to Starling 2FA app. If you have not installed the Starling 2FA app, install the app and register your phone number. Your account will be added to the Starling 2FA app.

NOTE: Install the Starling 2FA app either by clicking the link in the SMS you have received or from the app store.

  1. Enter the received OTP from the Starling 2FA App in the token response field of the Starling Two-Factor Authentication Token Response page, and click Continue to log in.

NOTE:

  • The Starling 2FA app is available on Android and iOS for Mobile versions, and Windows and Macintosh for Desktop versions.
  • You can download the Starling 2FA app using Get the app link (https://2fa.cloud.oneidentity.com/install) to automatically detect which version to install.
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