Starling Two-Factor Authentication Hosted - RADIUS Agent Administrator Guide

Logging into the client application

 

To log into the client application, you can use OTP or push notifications for two-factor authentication. The following are the scenarios that you will come across while generating OTP or push notifications.

NOTE: When you are logging into the client application for the first time, you will receive an SMS to install Starling 2FA app during two-factor authentication, if:

  • You have not installed the Starling 2FA app
  • The Installation Instructions option in Starling Two-Factor Authentication Dashboard is enabled.

NOTE: If Perform Primary Authentication check box is selected in the configuration tool, enter the AD user password in the required field. Once the password is validated against AD, perform any of the authentication methods listed below.

OTP through SMS

To generate OTP through SMS:

  1. On the client application, enter SMS in the token response field and click Enter. You will receive an SMS.
  2. Enter the OTP received through SMS, in the token response field of the client application and click Enter to log in.

OTP through phone call

To generate OTP through phone call:

  1. On the client application, enter Phone in the token response field and click Enter. You will receive a phone call.
  2. Enter the OTP received from the phone call, in the token response field of the client application and click Enter to log in.

OTP through Starling 2FA app

To generate OTP through Starling 2FA app:

  • If you are a new user:
    1. On the client application, leave the token response field empty and click Enter.
      1. If you have installed Starling 2FA app, then your token will be added to Starling 2FA app.
      2. If you have not installed Starling 2FA app, install the app and register your phone number (Install the app either from the SMS you have received or from the app store). Your token will be added to Starling 2FA app.
    2. Enter the OTP from the token in Starling 2FA app, in the token response field and click Enter to log in.
  • If you are an existing user:
    • Enter the OTP from the token in Starling 2FA app, in the token response field and click Enter to log in.

NOTE: Starling 2FA app can be used for two-factor authentication on Android, iOS and Chrome.

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