The following list applies to all configurations:

  • The firmware of your SSB appliance is not tainted (that is, none of its files were modified locally). If the firmware is tainted, a warning appears on the Basic Settings > System > Version details page.

    Upgrading is not supported if the firmware is tainted. If your firmware is tainted, contact our Support Team.

  • You have created a configuration backup of syslog-ng Store Box (SSB).

    For detailed instructions, refer to Exporting the configuration of SSB.

  • You have a valid support portal account.

    To download the required .ISO file and the license, you need a valid support portal account. Note that the registration is not automatic, and might require up to two working days to process.

  • You have downloaded the latest .ISO file from the Downloads page. For further information, see Firmware in SSB.

  • You have read the Release Notes of the firmware(s) before updating. The Release Notes might include additional instructions specific to the firmware version.

    The Release Notes are available here on the Downloads page.

If you have a high availability cluster:

  • You have IPMI access to the slave node. You can find detailed information on using the IPMI interface in the following documents:

    For syslog-ng Store Box (SSB) Appliance 3000, 3500 and 4000, see Knowledge Base Article Latest IPMI firmware for Syslog-ng Store Box 3000/3500/4000 and One Identity Safeguard for Privileged Sessions 3000/3500/4000 appliances.

  • You have verified on the Basic Settings > High Availability page that the HA status is not degraded.

  • If you have a high availability cluster with geoclustering enabled:

    Perform the firmware upload steps an hour before the actual upgrade. Geoclustering can introduce delays in master-slave synchronization, and the slave node might not be able to sync the new firmware from the master node on time.

If you are upgrading SSB in a virtual environment:

  • You have created a snapshot of the virtual machine before starting the upgrade process.

  • You have configured and enabled console redirection (if the virtual environment allows it).

During the upgrade, SSB displays information about the progress of the upgrade and any possible problems to the console, which you can monitor with IPMI (ILOM) or console access.

We recommend that you test the upgrade process in a non-productive (virtual, etc.) environment first.

Upgrading SSB requires a reboot. We strongly suggest that you perform the upgrade on the productive appliance during maintenance hours only, to avoid any potential data loss.