Return
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Title
No longer able to approve requests after upgrading TPAM to the 2.5.916 release -
Description
Every time an Approver attempts to approve a request after applying the TPAM 2.5.916 upgrade, the web page freezes on "Saving Response" and does not properly submit the approval. -
Cause
The web page is failing at the step where it is attempting to send the response mail notification, because there are multiple email templates configured with the exact same subject line. -
Resolution
WORKAROUND:
- Login to the /admin interface with a SysAdmin user, such as Parmaster or equivalent.- Go to the Mail Agent menu and select Email Config.
- Select an email template from the Email Type drop down menu.
- Review your mail templates and ensure that they all have unique subject lines. The subject can be similar, but not exactly the same.
SOLUTION:
This issue has been submitted as a defect. The defect ID is BFER 8576.
It is currently planned to be resolved in the TPAM 2.5.917 release. -
Change Request
BFER 8576