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Title
How to use the Custom Platform feature -
Description
How can the Custom Platform feature be employed? Where can example XML files be obtained?
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Resolution
IMPORTANT: For ALL queries, questions, example requests and assistance building the XML file, or using the Custom Platform feature please contact Professional Services.
Custom Platforms allow for the creation of new platforms for managed systems which cannot be managed by existing platforms. A custom platform allows you to customize the "Check system", "Check password", and "Change password" operations used to check and change passwords of managed accounts. Privileged Session Management (PSM) sessions are also available for custom platforms. The custom platform feature is available from TPAM 2.5.911.
There are two types of custom platforms:
1. Jump Box: This platform type uses an intermediary server on your network to do all communication to the target system and returns the results to the TPAM appliance. TPAM will call a script of your choosing on the jump box passing all parameters relevant to the operation being performed. The script must communicate with the target system, perform the indicated action, and return the result. A jump box can be used when platforms require the use of an API or SDK that is not supported natively by TPAM.
2. Conversational: A conversational platform is created by importing an XML file to create or update a platform file on the appliance. The XML file describes the entire conversation with a managed system when performing the check system, check password, or change password operations. It includes parameters describing how the communication is done, commands issued to test a system and check or change a password, and how to interpret the results of those commands.
More information on the custom platform is available in the Custom Platform Guide available here.