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Title
Changing the automanagement mode from manual to automatic causes password update failure. -
Description
Auto Management mode for the account causes password update failure if there is a pending password update schedule that has not executed successfully.
The pending password update is stuck waiting for a manual password update. -
Cause
Incorrect Product Usage, after changing the auto management mode. The "Reset Password" and "Check Password" actions should be tested to ensure the account can be automatically managed. This will clear up any pending password update schedule. -
Resolution
WORKAROUND 1
1. Manually Force the "Reset Password" on the affected accounts.WORKAROUND 2
If there are multiple accounts affected. Use the batch update process to update the accounts.
1. Update the AutoManagement to "None"
2. Click on the "Current Status" to ensure the password update schedule is cleared.
2. Update the AutoManagement to "Auto" and set the Next Change DT to a specific date. -
Additional Information
This problem was reported on 2.2 and resolved on 2.2