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Title
Users unable to login to Replica after failover using AD Credentials 2.3.768 -
Description
Primary has become uncontactable, TPAM has failed over to Replica. Users attempt to login to PAR interfaces using AD credentials receive a network error and cannot access /PAR, /PARADMIN or /PARCONFIG.
Users can successfully login to all interfaces using Local accounts eg. Paradmin.
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Cause
Upgrade of HA Pair to 2.3.768 has not updated the Replica AD Authentication services. -
Resolution
To resolve this situation and allow user the ability to login to PAR via the Replica with AD credentials requires the reinstall of the full 2.3.768 patch directly onto the Replica.
Customers will have to contact Technical Support to receive a 2.3.768 patch key for patch PAR_2_3_768.zip available on the support portal - https://Hq01.e-dmzsecurity.com/edmzcust
When contacting Support please have a recent screenshot of the System Status page and the serial number details of the Replica Appliance to which the patch is to be installed. Support can then provide a key to allow install of the patch.
Below are the steps to install a patch.
- Log into /paradmin and go to Maint | Apply a patch
- Browse for and upload the patch file
- Enter the license key and option (if applicable)
- Click the Apply Patch button.
- Click Patch Log, then Results to monitor progress. Click Results again to refresh.
- When complete you should see "The Patch was successfully applied to the system"
- Do not shutdown or restart the appliance while it is upgrading.