Error "Unexpected exception applying installer: Invalid installer (decryption error): pkzip command failed: decryption failed" (4289680)

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Error "Unexpected exception applying installer: Invalid installer (decryption error): pkzip command failed: decryption failed"
Description

While applying a patch, the error "Unexpected exception applying installer: Invalid installer (decryption error): pkzip command failed: decryption failed" is returned.
Resolution

Verify that both the "Option" and "Key" fields have the correct information required for the specific patch being applied. These details are available In the patch description.
If the field is supposed to be blank, ensure there are no characters entered (eg, spaces). If it should be "/genkey", ensure it is not "\genkey". Also verify the "Option" and "Key" entered have no leading or trailing spaces. These fields are case sensitive.
Additional Information

See also: Error message: "Unexpected exception applying installer: Invalid length for a Base-64 char array"

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