Return
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Title
Users are unable to change their expired AD password via TPAM -
Description
When a user logs into TPAM with an expired AD password, TPAM will redirect the user to change their AD password via the Change Password page, however when attempting to reset the AD password, the following error appears:
"Your password change operation has failed. Failed. 5"
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Cause
Security options has a security setting that determines which communication sessions (pipes) will have attributes and permissions that allow anonymous access.
Network access: Named pipes that can be accessed anonymously
The Named Pipes required by TPAM to change the password successfully are not defined in the above security policy. -
Resolution
RESOLUTION:
- Edit the properties of the security policy: Network access: Named Pipes that can be accessed anonymously
- Add the values below to the text field:
netlogon
samr
lsarpc
- Click Apply and Ok