Active Roles Service was not installed. Error: "The specified service does not exist as an installed service" (4281998)

While performing an installation of Active Roles 7.3.X, the service is not displayed in the services.msc list. The Active Roles Configuration Center fails with the following error:

"The specified service does not exist as an installed service"

Uninstalling, reinstalling, and performing a repair of the software followed by restarting the server does not resolve the issue.

Residual corrupted data.

SOLUTION

Perform a clean install following the steps below:

1) Uninstall the Active Roles software, and delete the following registry, and software installation folders:

NOTE: Always create a backup of the registry or rename the folders below if you are hesitant to delete these items.

    a) C:\Program Files\One Identity\Active Roles

    b) C:\ProgramData\One Identity\Active Roles

    c) HKEY_LOCAL_MACHINE\SOFTWARE\One Identity\Active Roles

    d) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\One Identity\Active Roles

    e) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\One Identity\Updates\Active Roles 7.3

2) Restart the server

3) Login to the server with an account that has local admin permissions

4) Temporarily disable any anti-virus programs deployed on the server

5) Launch the Active Roles 7.3.X installer as the Active Roles Service account, and perform the installation