Safeguard 6.0.0 Desktop Client does not display input field on warning dialog after precondition check failure (4259519)

Safeguard patch precondition checks verify that certain conditions are met so that patching will be successful. This is to ensure there are no issues with the upgrade. If a pre-condition fails you will need to correct the errors then retry.

Sometimes the pre-condition is a warning message that merely needs to be acknowledged by accepting it.

When patching up from Safeguard 6.0.0 LTS to a feature release of Safeguard (such as 6.6.0), a warning is presented to the user indicating that the patch will transition from an LTS release to a Feature release. This warning should prompt for input similar to other appliance operations (reboot for example).

If Safeguard fails a precondition check, after clicking ‘install’ and passing the precondition check the above-described warning will display without a user input field.

The workaround is to remove and re-upload the patch then click “install.” This will cause the warning to appear with the necessary input field allowing the upgrade to continue.