RESOLUTION
To reinitialize the Password Manager Self-Service site - PMSelfService
- On the Password Manager Stand-Alone Server or DMZ Server
- Navigate to C:\Program Files\One Identity\Password Manager\Web\SelfService\App_Data
- Backup WcfConnectionSettings.xml and then delete the original
- Do not delete WcfConnectionSettings.default
- Launch the Self-Service site and the “PMUser/Initialization” page will appear in the browser window.
For the "Legacy" Password Manager site - PMUser:
- On the Password Manager Stand-Alone Server or DMZ Server
- Navigate to C:\Program Files\One Identity\Password Manager\Web\User\App_Data
- Backup WcfConnectionSettings.xml and then delete the original
- Do not delete WcfConnectionSettings.default
- Launch the Self-Service site and the “PMUser/Initialization” page will appear in the browser window.
To reinitialize the Password Manager Helpdesk site - PMHelpDesk
- On the Password Manager Stand-Alone Server or DMZ Server
- Navigate to C:\Program Files\One Identity\Password Manager\Web\Helpdesk\App_Data
- Backup WcfConnectionSettings.xml and then delete the original
- Do not delete WcfConnectionSettings.default
- Launch the Helpdesk site and the “PMHelpdesk/Initialization” page will appear in the browser window.