System error occurred. For more information, view the event log (4221775)

After recently updating the certificate for Password Manager the following error is displayed on the Self-Service site.

• System error occurred. For more information, view the event log

​The Event Viewer errors may contain the "there was no endpoint listening" message and the port (8081 by default) may not be listed in netstat -abn.

Event Viewer errors may also show something similar to the following:

• System.InvalidOperationException: Certificate with thumbprint XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX was not found
• System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Password Manager does not recognize the certificate thumbprint.

To verify:

1. Navigate to C:\ProgramData\One Identity\Password Manager\.
   • For version 5.7.0 and older, the path is: C:\ProgramData\Dell\Password Manager\.
2. Open the Local.storage file in a text editor, search for certificateThumbprint and take note of the value.
3. In the PMAdmin site navigate to General Settings | Reinitialization.
4. Under Certificate name: search for Thumbprint and take note of the value.

If these two values are different then the following resolution will fix it.

Clear and refresh the certificate thumbprint value by following the guidance below:

1. Stop the Password Manager Service.
2. Make a copy of C:\ProgramData\One Identity\Password Manager\Local.storage.
3. Open the  Local.storage file in a text editor (i.e. Notepad), search for certificateThumbprint and delete the value between the quotes (" ").
4. Restart the Password Manager Service.

The Self-Service site should now open successfully with the correct certificate, as specified in:

PMAdmin | General Settings | Reinitialization | Certificate name: