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Identity Manager On Demand - Starling Edition Hosted - Identity Management Base Module Administration Guide

Basics for mapping company structures in One Identity Manager Dynamic roles Departments, cost centers, and locations
One Identity Manager users for managing departments, cost centers, and locations Basic information for departments, cost centers, and locations Creating and editing departments Creating and editing cost centers Creating and editing locations Setting up IT operating data for departments, cost centers, and locations Assigning identities, devices, and workdesks to departments, cost centers, and locations Assigning company resources to departments, cost centers, and locations Creating dynamic roles for departments, cost centers, and locations Dynamic roles with incorrectly excluded identities Assign organizations Specifying inheritance exclusion for departments, cost centers, and locations Assigning extended properties to departments, cost centers, and locations Certifying departments, cost centers, and locations Reports about departments, cost centers, and locations
Identity administration
One Identity Manager users for managing identities Basics for managing identities Creating and editing identities Assigning company resources to identities Displaying the origin of identities' roles and entitlements Analyzing role memberships and identity assignments Deactivating and deleting identities Deleting all personal data Limited access to One Identity Manager Changing the certification status of identities Displaying the identities overview Displaying and deleting identities' Webauthn security keys Determining the language for identities Determining identities working hours Manually assigning user accounts to identities Entering tickets for identities Assigning extended properties to identities Reports about identities Basic configuration data for identities
Managing devices and workdesks Managing resources Setting up extended properties Configuration parameters for managing departments, cost centers, and locations Configuration parameters for managing identities Configuration parameters for managing devices and workdesks

Determining identities working hours

An identity's working hours need to be made public in order to determine the reaction times of approvers or attestors to request processes in the IT Shop or during attestation.

  • States and countries and their time zones, public holidays, and standard working hours already exist in One Identity Manager. Verify and edit this information in the Designer. For more information, see the One Identity Manager Configuration Guide.

  • The identity's location (state or country) must be determined so that the working hours can be calculated correctly. Add the country and state to the primary location, the primary department, the primary cost center, the primary business role, or directly to the identity.

  • The correct working hours are subsequently calculated. The standard working hours in the country, rule for weekends and holidays, as well as different time zones and daylight-saving rules, are taken into account when the hours are calculated.

The identity's location and therefore valid working hours, are determined in the following order:

  1. State that is directly assigned to the identity.

  2. Country that is directly assigned to the identity.

  3. State of primary location.

  4. Country of primary location.

  5. State of primary department.

  6. Country of primary department.

  7. State of primary cost center.

  8. Country of primary cost center.

  9. State of primary business role.

  10. Country of primary business role.

  11. Fallback, in case the location could not be determined with this sequence:

    1. State or country using the secondary location, department, or cost center.

    2. First country from all enabled countries in the database sorted by telephone number

    3. Country entered as default in the database ( DialogDatabase table, UID_DialogCountryDefault column).

      For more information, see the One Identity Manager Configuration Guide.

    4. Country USA.

Manually assigning user accounts to identities

An identity's overview form shows all the user accounts the identity has in each target system. You should use account definitions as the default method for creating user accounts. For more information about account definitions, see the One Identity Manager Target System Base Module Administration Guide.

To react quickly to special requests, you can use the relevant tasks for assigning user accounts to manually assign a user account for an identity.

NOTE: The tasks for manually assigning user accounts to persons are defined in the One Identity Manager modules and are only available when the modules have been installed. For more information, see the target system guides.

Related topics

Entering tickets for identities

NOTE: This function is only available if the Helpdesk Module is installed.

Enter the tickets for identities through the Helpdesk Module. For more information about the help desk, see One Identity Manager Help Desk Module User Guide.

To enter help desk data for an identity

  1. In the Manager, select the Identities > Identities category.

  2. Select the identity in the result list.

  3. Select the Show tickets task to display tickets entered for an identity task.

  4. Select the New ticket task, to enter a new ticket.

  5. Save the changes.

Assigning extended properties to identities

Extended properties are meta objects, such as operating codes, cost codes, or cost accounting areas that cannot be mapped directly in One Identity Manager.

To specify extended properties for a group

  1. In the Manager, select the Identities > Identities category.

  2. Select the identity in the result list.

  3. Select the Assign extended properties task.

  4. In the Add assignments pane, assign extended properties.

    TIP: In the Remove assignments pane, you can remove assigned extended properties.

    To remove an assignment

    • Select the extended property and double-click .

  5. Save the changes.
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