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One Identity Starling Hosted - User Guide

Ending a service trial

The number of days left in your trial is indicated on the service access button. Once your trial period has ended the service will no longer be accessible. Please see the documentation specific to the service for further information, or use the contact information associated with the service to inquire about purchasing options.

Inviting an administrator to a service

The following procedure applies to organization administrators. It is designed to allow additional administrators to be added and to allow a new administrator to be invited to a service in cases where the last administrator assigned to that service has left the organization.

To invite an administrator to a service

  1. Sign in to Starling.

  2. From the Starling home page, click the button associated with the service to which you want to invite a new administrator.
  3. Select Invite Administrator.
  4. Depending on the type of account, the following methods can be used for inviting a new administrator to the service:
    • To invite an administrator:
      1. Enter the name and email address of the user.
      2. Click Invite. An invitation to the service will be sent to the user.
    • To invite an administrator with an Azure AD work account:

      NOTE: This option is only available for organization administrators with an Azure AD work account.

      1. Click the drop-down field.
      2. In the blank search box, begin typing the name of the user. When you have located the user, select them from the list.
      3. Click Invite. An invitation to the service will be sent to the user.

Managing multiple organizations

Starling users have the option of adding additional users to their services. In cases where an invited user has already created a Starling organization, they can switch between their organizations.

To switch between organizations

  1. Click the button in the title bar to open a drop-down menu listing the names of the organizations to which you have access.

  2. Select the name of the organization to which you want to switch. The services will update to display the information associated with the organization listed in the title bar.

One Identity Starling status

Once you have logged into Starling, in the heading bar there is an icon indicating the status of the Starling service. In the unlikely event that the status page is inaccessible, the status icon will not be displayed. The following icons and options are used to display the status, and clicking the displayed icon provides further information and options:

This icon indicates there are no issues currently being reported for Starling. Upon clicking the icon, a dialog will appear displaying the current status of Starling. Click View all updates to open a new tab listing a history of all status updates.

This icon indicates there are issues currently being reported for Starling with the number of issues noted in the upper right corner. Upon clicking the icon, any issues will be listed in the dialog and clicking on an incident will provide a brief explanation of what is happening as well as a More Details link should you want more information. Click View all updates to open a new tab listing a history of all status updates.

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