How To Troubleshoot HA Primary or Replica port 22 and 8000 issues (4304682)

When using TPAM in a High Availability (HA) environment what steps can be performed to troubleshoot port 22 and 8000 connectivity issues between the Primary and Replica appliances?

TROUBLESHOOTING TEST #1:

*Please note the following is for TPAM version 2.5 and above (applicable for port 22 and 8000)

1. From Primary, run the TelnetTest to the Replica over port 8000: /admin interface, Net Tools | TelnetTest

2. From Replica, run the TelnetTest to the Primary over port 8000

If the TelnetTest fails please perform the following:

1. Ensure that there are no firewalls between the Primary or Replica blocking traffic/communication

2. Ensure that the Alerts log of the Primary and Replica appliance are clean of errors

TROUBLESHOOTING TEST #2:

*Please note the following is for TPAM version 2.4.804 (for port 22)

1. From Primary, run the TelnetTest to the Replica over port 22: /parconfig interface, Net Tools | TelnetTest

2. From Replica, run the TelnetTest to the Primary over port 22

If the TelnetTest fails please perform the following:

1. Ensure that there are no firewalls between the Primary or Replica blocking traffic/communication

2. Ensure that the Alerts log of the Primary and Replica appliance are clean of errors

3. If SSH service issues are discovered on one appliance, please restart the SSH service using the SSH service manager in the /PARADMIN interface.