You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.
In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.
By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk Site, and configure options for each available task.
The following helpdesk workflows are available:
Verify User Identity
Assign Passcode
Reset Password
Unlock Account
Unlock Q&A Profile
Enforce Update of Q&A Profile
All available workflows are preconfigured and ready to use.
The helpdesk workflows correspond to the tasks on the Helpdesk Site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk Site.
Use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task, helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.
The default configuration of this workflow is the following:
Assign passcode.
Unlock Q&A profile.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
You can use this workflow to configure the Reset Password task for the Helpdesk Site. Helpdesk operators use this task to reset user passwords in managed domains and other connected data sources, if applicable.
The default configuration of this workflow is the following:
Authentication Methods.
Reset password in Active Directory.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
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