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Can multiple users be assigned to one token in Active Directory (AD)? (4345686)
Yes, multiple users can be assigned to one token in AD.
Can Defender support network products? For example, products such as Cisco routers and switches? If yes, where are the guides/manuals on how to do so? (4349821)
Generally, if a device supports full RADIUS and two factor authentication then it should work.<br><br>You can search the Knowledge Base:<br><br><a href="https://support.oneidentity.com/defender/kb"...
Does Defender support the use of the Authy Inc 'Authy' token application? (4215416)
Support for the Authy Inc. Authy token type was added in Defender version 5.8.1.
Does Defender support the use of the Google Authenticator as a token type? (4209814)
Yes, support for Google Authenticator was added in Defender version 5.8.1.
Does Defender 5.8.x/5.9.1 require a new license file / key? (4248420)
<p>If you have a current licensed instance of 5.6 / 5.7 and are upgrading to 5.8.x, the legacy 5.7 licenses will be used, a new license will not be required.</p><p>If you are installing a fresh ins...
Cannot login with Defender Desktop Login. Locked out of the system. (4235386)
Defender Desktop Login will not allow users to login and there is no other way to login to the system. ... Desktop Login has not been configured correct, or it cannot access the Security Server to ...
Is it possible to mass unassign and delete tokens from users in Active Directory using Powershell? (4228998)
License usage for tokens and users is reaching the limit, how can tokens be mass unassigned and deleted from old or disabled Active Directory accounts? ... All of the tokens which are assigned to a...
My Licensing - Self Service Key Retrieval and Key Refresh (4282600)
To retrieve or refresh a license key, first, ensure your product is registered on the Support Portal. ... Directions to register can be found here: https://support.oneidentity.com/essentials/gettin...
Getting Started with My Licensing (4278489)
How to register your One Identity product license to enable self-service features on the Support Portal. ... In order to populate the My Licenses page you must select “Register Product” from the gr...
Offline login notification does not show remaining count of days or logins (4374984)
When using Desktop Login in offline mode, the notification toast message that is displayed does not include the count of remaining days or logins that can be used for offline login. ... STATUS:<br>...
How to create an MSI install log for Defender? (4217706)
How can an installation log be created to troubleshoot a failed Defender install or upgrade? <p>To generate a log when running the Defender 5.8.X or 5.9.x installer, run the MSI from an Administrat...
What permissions are required to install a new Defender Security Server? (4336232)
What permissions are need for the account used to install and setup Defender Security Server in a new AD domain? <div>- The account under which you will be running the Defender Setup must be a memb...
Remote users and offline login (4344935)
The Offline Token Store cache update routine occurs after successfully logging into Windows and supplying the response from the Defender token while the machine is on the domain. ... How do we have...
How to troubleshoot Defender 'GO' token issues (4342702)
This guide is provided for Helpdesk and second-line support administrators within your organization, and is designed to facilitate the troubleshooting process for Defender 'GO' token (e.g. GO 6, GO...
DSS log files are filling up quickly after upgrading to Defender version 6.4.0 or above (4372840)
DSS log files are filling up quickly after upgrading to Defender version 6.4.0 or above Recurring entries are getting logged in DSS log files, for example:<br>Tue 22 Aug 2023 08:52:44 returning tru...
How To Import a license into Defender 5.8 and above (4235534)
The license import process has changed in Defender 5.8.x. ... The steps below will demonstrate how to import a license in this version. ... <div>In Defender 5.8.x and above, the license file will i...
Token Registration Failed error when attempting to register Yubikey hardware token (4374464)
Please try again later.<br><br>The Yubikey token does get created correctly despite of this error and if the service account has the correct AD permissions the this token will also be assigned to t...
The 'Add license' button is not showing in the Defender license screen (4368999)
The buttons to add or remove the Defender license are not being displayed. ... Check the Display settings on the system where you are running Active Directory Users and Computers. ... - Right click...
One Identity Defender 6.5 Hotfix for KB 4374150 - Defender Admin Console is not able to apply the License file or view the 'About' menu option (4374150)
This hotfix addresses the below functionality issue. ... <p><br>Please download the hotfix, One Identity Defender 6.5 Hotfix for KB 4374150 from <a href="https://support.oneidentity.com/defender/6....
Defender MMC not able to apply License file (4374316)
When trying to apply a license file to Defender in the MMC (ADUC) it's not possible due to MMC error. ... <br> With this error Defender can't be used as customers can't apply a valid li...
Defender SMS Soft Token Setup Guide (4249268)
Mobile Provider ... An account with an external mobile provider service is required to send Defender SMS token responses to a cell phone. ... *** The current implementation of Defender (up to 5.9.5...
Desktop login offline authentication shows the Windows login spinning then goes back to login screen (4338520)
After entering username, password, and passcode during offline authentication mode, the Windows login screen spins then goes back to the login prompt with no errors displayed. ... <p>Increase the I...
What options are there to secure Outlook Web Access (OWA) with Defender? (4267634)
Is it possible to secure Outlook Web Access with Defender? <p>If you setup OWA to work with an ADFS server Defender provides an ADFS plugin that can provide two factor authentication.
Defender Access Node Configuration (4249366)
What is a Defender Access Node and how is it defined? ... If the Access Node configuration is incorrect you may receive error messages when users attempt to connect using Defender authentication, e...
Getting Assistance with One Identity Open Source GitHub Content (4263328)
One Identity open source projects are supported through One Identity GitHub issues and the One Identity Community. ... This includes all scripts, plugins, SDKs, modules, code snippets or other solu...
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