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Identity Manager 8.2 - Web Designer Web Portal User Guide

General tips and getting started Security keys (WebAuthn) Requests
Requesting products Saved for Later list Request templates Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing approvals Request inquiries Auditing requests Escalated requests
Attestation
Attestors for attestation cases Sending attestation reminders My attestation cases Pending attestations Displaying attestation history Attestation inquiries Auditing attestations Attestation – Administration Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products My departments My application roles My devices My business roles My identities My cost centers My multi-request resources My multi requestable/unsubscribable resources My resources My software applications My locations My system entitlements My system roles My assignment resources
Delegating tasks Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Applications Calls Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (Menu description) My requests (Menu description) Profile (Menu description) Help (Menu description) Request (Menu description) Attestation (Menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Employees (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (Menu description) Responsibilities (Menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Calls (Menu description)

IT Shop escalation (page description)

NOTE: You only see the IT Shop escalation page if you are a fallback approver or member of the chief approval team.

Open the IT Shop Escalation Approval page by navigating through Request > Escalation.

If the are requests pending and the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team must make an approval decision. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide.

On the IT Shop Escalation Approvals page, you can:

NOTE: To show requests, you must enter at least one filter option.

The following tables give you an overview of the different functions and content on the Devices page.IT Shop

Table 121: Controls

Control

Description

Approve

Use this button to approve the product request (see Approving and denying escalated requests).

Deny

Use this button to deny the product request (see Approving and denying escalated requests).

Approve all

Use this button to approve the all the product requests shown (see Approving and denying escalated requests).

Deny all

Use this button to deny the all the product requests shown (see Approving and denying escalated requests).

Next

Opens the IT Shop escalation – Approvals (see IT Shop escalation - Approvals).

Use this button to show an overview of all approvals made that you still make adjustments to and then save. As long as you have not made an approval decision (by using the appropriate button), this button is disabled.

Table 122: Controls in the details pane of a product

Control

Description

Withdraw request

Use this button to approve the product request (see Canceling escalated requests).

Revoking hold status

Use this button to release the request for approval again so that it can be processed by the approvers (see Revoking hold status of escalated requests).

Withdrawing additional approval

If you have appointed an additional approver for this product request (see Appointing additional approvers to escalated requests), use this button to revoke the action. Then you are the only approver of this product request (see Removing additional approvers from escalated requests).

Recall last question

Use this button to recall the question that you asked another identity about the product request (see Submitting inquiries about escalated requests).

Display the identity's entitlements

Use this button to specify which modifications to make to the effective date of change (see Approving new manager's escalated assignments).

more > Send inquiry

Use this function to send an inquiry to an identity about the product request (see Submitting inquiries about escalated requests).

more > Show entire request

Use this action to show the entire request that was used to request this product (see Displaying and approving entire requests of escalated requests).

more > Reroute approval

Use this action to let another approval level make the approval decision about a product. For example, if approval is required by a manager in a one-off case (see Rerouting escalated requests' approvals).

more > Add approver

Use this action to add an additional approver to share the approval decision about the request (see Appointing additional approvers to escalated requests).

You can revoke this action in the approval history (see Removing additional approvers from escalated requests).

more > Delegate approval

Use this action to delegate the approval decision about the request to another identity (see Delegating approvals of escalated requests to other identities).

more > Change priority

Use this action to change the priority of the product request (see Changing priority of escalated requests).

Table 123: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Priority

Shows the priority for this product request.

Approval

Use these two buttons to make an approval decision about the product request.

TIP: If you have made all your approval decisions, click Next to open an overview page and save all the approvals.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

Requests overview (page description)

To open the Request overview page go to Request > Escalation > Details pane > more > Show entire request.

The Request overview page provides an overview of all the products from a specific request and you can approve all the pending product requests (see Displaying and approving entire requests of escalated requests).

The following tables give you an overview of the different functions and content on the Request overview page.

Table 124: Controls

Control

Description

Add items to this request

Opens the Request page (see Request (page description)).

Use this button to add more products to the corresponding request (see Adding more products to escalated requests).

Approve all

Opens the IT Shop escalation – Approvals (see IT Shop escalation - Approvals).

Use this button to approve all pending product requests in this request Displaying and approving entire requests of pending requests).

Table 125: Controls in the details pane of a product

Control

Description

Cancel

Use this button to cancel the product request (see Canceling escalated requests).

Table 126: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The request was successful and the product was successfully assigned.

  • Request: The request is still awaiting an approval decision (it is still in the workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Pending: The request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.

  • Approved: The request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Renew: The product was just renewed.

  • Unsubscription: The product is being unsubscribed.

  • Deny: The request was denied. In the details pane, on the Workflow tab, you can see when and why the request was denied.

  • Canceled: The request was canceled. In the details pane, on the Workflow tab, you can see when and why the request was canceled.

  • Unsubscribed: The request was unsubscribed. In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed.

Request date

Shows when the product was requested.

Recipient

Shows for whom the product was requested.

Shopping cart

Shows the request shopping cart from which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

IT Shop escalation - Approvals

To open the IT Shop escalation – Approvals page go to Request > Escalation > Make approval decision > Next.

After you have made your approval decisions on the IT Shop Escalation Approvals page, you can save the approval on the IT Shop Escalation – Approvals page so that they take effect (see Approving and denying escalated requests). You can also enter reason for the approval decisions here.

The following tables give you an overview of the different functions and content on the IT Shop Escalation – Approvals page.

Table 127: Controls

Control

Description

Reason for approvals

Here you can enter a reason for all approved product requests.

Standard reason

Here you can select one of the standard reasons saved in the system for all approved product requests.

Reason for denials

Here you can enter a reason for all denied product requests.

Standard reason

Here you can select one of the standard reasons saved in the system for all denied product requests.

Save

Use this button to save all the settings and approval decisions.

Back

Use this button to switch to the previous page. For example, to approve other product requests.

Table 128: Columns

Column

Description

Product

Shows the name of the product that was requested.

Recipient

Shows for whom the product was requested.

Valid from

Here you can specify from when the product is valid (see Changing priority of escalated requests).

Valid until

Here you can specify until when the product is valid (see Changing priority of escalated requests).

Reason

Here you can enter a reason for the decision. To do this, click on the link and, in the dialog, enter a reason or select one of the standard reasons.

TIP: You can show less data by using the column filters. For more information, see Filtering.

Attestation (Menu description)

You can use attestation to test the balance between security and compliance within your company. Managers or others responsible for compliance can use the One Identity Manager attestation functionality to certify correctness of permissions, requests, or exception approvals either scheduled or on demand. Recertification is the term generally used to describe regular certification of permissions. One Identity Manager uses the same workflows for recertification and attestation.

There are attestation policies defined in One Identity Manager for carrying out attestations. Attestation policies specify which objects are attested when, how often, and by whom. Once an attestation is performed, One Identity Manager creates attestation cases that contain all the necessary information about the attestation objects and the attestor responsible. The attestor checks the attestation objects. They verify the correctness of the data and initiate any changes that need to be made if the data conflicts with internal rules.

Attestation cases record the entire attestation sequence. Each attestation step in an attestation case can be audit-proof reconstructed. Attestations are run regularly using scheduled tasks. You can also trigger single attestations manually.

Attestation is complete when the attestation case has been granted or denied approval. You specify how to deal with granted or denied attestations on a company basis.

You can use items on the Attestation menu to perform various actions and collect information. The following tables provide you with an overview of the menu items and actions that can be run here.

Table 129: Menu items

Menu

Menu item

Description

Attestation

 

 

My attestation status

You can select the following actions:

 

My actions

 

 

 

Pending attestations

Make approval decisions about pending attestations.

 

 

Attestation history

View all the approvals that you made about attestations.

 

 

Attestation inquiries

Display and answer attestation inquiries submitted within the scope of an approval workflow.

 

Auditing

Display all attestations.

 

Governance administration

 

 

 

Attestation runs

Display an attestation prediction and an overview of pending attestation cases.

 

 

Attestation policy settings

Display or create attestation policies.

 

Escalation

 

Make decisions about escalating attestations.

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