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Password Manager 5.14 - Administration Guide (AD LDS Edition)

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in a perimeter network Management Policy Overview Password Policy Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Data Replication Phone-Based Authentication Service Overview Configuring Management Policy
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Adding or cloning a new Management Policy Configuring Access to the Administration Site Configuring Access to the Password Manager Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Password Manager Self-Service Site workflows Helpdesk Workflows User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances AD LDS Instance Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Customizing help link URL Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email templates
Upgrading Password Manager Password Policies Enable 2FA for Administrators and Enable 2FA for HelpDesk Users Reporting Accounts Used in Password Manager for AD LDS Appendix B: Open Communication Ports for Password Manager for AD LDS Customization Options Overview Third-party contributions Glossary

Email User if Workflow Fails

You can use this activity in any helpdesk workflow to notify users about errors occurred in a workflow. For example, to notify a user an error occurred when a helpdesk operator attempted to reset password, use this activity in the Reset Password workflow.

Email Administrator if Workflow Succeeds

You can use this activity in any self-service workflow to notify an administrator about a successfully performed workflow. For example, to notify the administrator that a specific user has successfully unlocked the account, use this activity in the Unlock My Account workflow.

In the Administrator’s email address text box, specify the email address of the administrator you want to receive notifications.

Email Administrator if Workflow Fails

You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.

In the Administrator’s email address text box, specify the email address of the administrator you want to receive notifications.

Helpdesk Workflows

By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk Site, and configure options for each available task. You can also create custom activities and custom workflows. For more information, see Custom workflows and Custom Activities.

The following helpdesk built-in workflows are available:

  • Verify User Identity

  • Assign Passcode

  • Reset Password

  • Unlock Account

  • Unlock Q&A Profile

  • Enforce Update of Q&A Profile

The helpdesk workflows correspond to the tasks on the Helpdesk Site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk Site.

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