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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Managing an IT Shop

Depending on your company structure, you can use the supplied default shop, Identity & Access Lifecycle, and extend it or set up your own IT Shop solution. Set up different IT Shop structures for your custom IT Shop solution. Specify which employees are authorized to make request in the shops.

To set up an IT Shop solution with the help of the IT Shop Wizard.

  • In the Manager, select the My One Identity Manager | IT Shop wizards | Create shop category.

    The wizard includes the most important configuration stages for setting up an IT Shop. After completing the wizard, there may be other configuration steps necessary.

IT Shop structures such as shopping centers, shops, and shelves are mapped in IT Shop | IT Shop. An IT Shop solution is displayed hierarchically.

The following sections describe the procedure for manually setting up an IT Shop.

IT Shop base data

Various base data is required to construct an IT Shop:

Processing status

Processes statuses pass on the status of single approval steps. You can set the processing status for each approval step in the approval workflow depending on whether the approval decision was negative or positive. Depending on the result of the approval decision, the appropriate processing status is set for the request.

To edit processing statuses

  1. In the Manager, select the IT Shop | Basic configuration data | Processing status category.

  2. In the result list, select a processing status and run the Change master data task.

    - OR -

    Click in the result list.

  3. Edit the processing status's master data.

  4. Save the changes.

Enter the following properties for a processing status.

Table 63: General master data for a processing status

Property

Description

Processing status

Name of the processing status.

Success

The processing status marks the success of the processing step.

Closed

The processing status marks whether processing is complete.

Sort order

Order in which processing status can be set.

Description

Text field for additional explanation.

Related topics

Standard reason for requests

For requests or the approval of requests, you can specify reasons in the Web Portal that explain the request sequence and the individual approval decisions. You can freely formulate this text. You also have the option to predefine reasons. The approvers can select a suitable text from these standard reasons in the Web Portal and store it with the request.

Standard reasons are displayed in the approval history and the request details.

To edit standard reasons

  1. Select the IT Shop | Basic configuration data | Standard reasons category.
  2. Select a standard reason in the result list and run the Change master data task.

    - OR -

    Click in the result list.

  3. Edit the master data for a standard reason.

  4. Save the changes.

Enter the following properties for the standard reason.

Table 64: General master data for a standard reason

Property

Description

Standard reason

Reason text as displayed in the Web Portal and in the approval history.

Description

Text field for additional explanation.

Automatic Approval

Specifies whether the reason text is only used for automatic approvals by One Identity Manager. This standard reason cannot be selected by manual approvals in the Web Portal.

Do not set the option if the you want to select the standard reason in the Web Portal.

Additional text required

Specifies whether an additional reason should be entered in free text for the approval.

Usage type

Usage type of standard reason. Assign one or more usage types to allow filtering of the standard reasons in the Web Portal.

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