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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Pricing information

Enter the required pricing information for booking the service item to the accounts on the Calculation tab.

Table 5: Pricing for a service item

Property

Description

Purchase price

Purchase price.

Sales price

Sales price.

Internal price

Internal transfer price.

Rental rate (purchasing)

Purchase price on product rental.

Rental rate (selling)

Sales price on product rental

Rental rate (internal)

Internal transfer price on product rental

Currency

Currency unit

Sales tax

Sale tax to apply in percent (%)

Extended master data for a service item

On the Picture tab, you can import an image of the product into the data base. Select the path where the picture is stored.

On the User-defined tab, enter additional company-specific information in the spare fields. Use the Designer to customize display names, formats, and templates for the input fields.

Default service items

One Identity Manager provides service items by default. These service items are assigned to the Identity & Access Lifecycle shop. You can request them as standard products through the Web Portal.

To edit default service items

  • In the Manager, select the IT Shop | Service catalog | Predefined category.

Additional tasks for managing service items

After you have entered the master data, you can run the following tasks.

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