You can specify which file types are allowed for ticket attachments. Then users can only attach files of these types to the tickets.

Required configuration key:

• File types for ticket attachments (AttachmentFileTypes): Specifies which file type are permitted for ticket attachments.

To configure file types for ticket attachments

1. Log in to the Administration Portal (see Logging in to the Administration Portal).

2. In the navigation, click Configuration.

3. On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.

4. Expand the File types for ticket attachments configuration key.

5. You can perform the following actions:

   • To add a file type, click New and enter the file type in the format .<file extension> (such as .png).

   • To change an existing file type, click in the corresponding input field and change the value.

   • To remove an existing file type, next to the relevant file type, click (Delete).

6. Click Apply.

7. Perform one of the following actions:

   • If you want to apply the changes locally only, click Apply locally.

   • If you want to apply the changes globally, click Apply globally.

8. Click Apply.