Return
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Title
"Live Communications" and "OCS Pack" addons present in Active Roles 7.x -
Description
If legacy references to previous Office Communications addons are present, this can cause numerous issues in Active Roles, including negatively impacting performance and rogue policy errors. -
Cause
These are legacy addons which duplicate functionality and/or add overhead. -
Resolution
If Live Communications or OCS Pack references are present in Active Roles 7.x, back up the Active Roles configuration database and then perform the following steps:1) In the Active Roles Console, enable the Advanced Details pane by choose View | Advanced Details Pane. This will make it easier to follow the below steps by highlighting linkages.2) In the Active Roles Console, navigate to Configuration/Server Configuration/Policy Types/Scheduled TasksDelete all Scheduled Tasks which reference Live Communications or OCS Pack.3) In the Active Roles Console, navigate to Configuration/Server Configuration/Policy TypesDelete all Policy Types which reference Live Communications or OCS Pack.4) In the Active Roles Console, navigate to Configuration/Policies/AdministrationDe-link and delete any policies which reference Live Communications or OCS Pack.5) In the Active Roles Console, navigate to Configuration/Script ModulesDelete any policies which reference Live Communications or OCS Pack.6) In the Active Roles Console, navigate to Configuration/Access Templatesdelete any Access Templates which reference Live Communications or OCS Pack.7) Restart the Active Roles service.