Workflow is not trigged when the operatingSystem attribute is updated Windows post-upgrade (4378517)

Workflow is not trigged when the operatingSystem attribute is updated Windows post-upgrade

Workflow is configured to trigger when the operatingSystem attribute is modified and is not working after the client machine operation system is updated.

Active Roles will trigger the workflows only when the attributes are modified via Active Roles, when the attributes are updated via Active Directory no workflows will be triggered, this is the expected functionality.

WORKAROUND

1 - Use an Automation Workflow on a scheduled time by searching and filtering the attribute;

2 - Another alternative would be using a policy with a script where it will move or perform the action required, for further details please refer to the following KB4341043;

Please note that Support does not assist customers with side-by-side customization of our products, as this falls out of our scope of support. This type of request is best served by our Professional Service Team (PSO). For more information, please refer to the ‘Product Customization’ section under the ‘Product Support Policies’ tab on our Global Support Guide located at: Guide to One Identity Support (Product Customization) https://support.oneidentity.com/essentials/support-guide#tab3